Debora Giselle Fernandez Villacorta
Customer Service Expert
San Salvador, El Salvador
Summary
Dynamic Bilingual Customer Service Representative with 5 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Fluent English speaker and fluent in Spanish. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Healthcare Customer Service Representative
Teleperformance El Salvador
2023.03 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated insurance claims denials and appeals.
- Verified insurance eligibility and coverage for patients.
- Developed and implemented customer service policies and procedures.
Telecommunications Customer Care
Teleperformance El Salvador
2019.07 - 2022.02
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Science - Cybersecurity
ESIT
San Salvador, SS 2024.01 - Current
Bachelor of Arts - International Marketing
University of El Salvador
San Salvador, SS 2022.03 - Current
Skills
Claims Processing
Stress Tolerance
Medical Billing Knowledge
Call Center Experience
Medical Insurance
Spanish Fluency
Customer Service
Problem-Solving Abilities
Customer Relations
Problem Resolution
Microsoft Office Suite
Medical Terminology Knowledge
Timeline
Associate of Science - Cybersecurity
ESIT
2024.01 - Current
Healthcare Customer Service Representative
Teleperformance El Salvador
2023.03 - Current
Bachelor of Arts - International Marketing
University of El Salvador
2022.03 - Current
Telecommunications Customer Care
Teleperformance El Salvador
2019.07 - 2022.02