Diana Bernal

· Serve as the main point of contact for stakeholders (NGOs, UNHCR, RAs) for inquiries.

· Send daily reports to partners for scheduling pre-screening, interviews, medical appointments, etc.

· Assist Project Assistants by understanding SOPs and providing support.

· Maintain communication between all units.

· Handle contact logs and update action items.

· Analyze Affidavits of Relationship for Central American Minor cases.

· Track the unit's leaves and mandatory training.

· Create bulk contact logs.

· Manage daily assignments for Project Assistants' schedules.

· Assign special requests throughout the day.

· Provide onboarding and refresher training to employees in El Salvador and Latin America.

• • Evaluated candidates' strengths and weaknesses through interviews.
• • Compiled candidates' information for hiring managers and coordinated formal interviews.
• • Maintained filing system for current, prospective, and future positions.
• • Operated and maintained applicant tracking systems.
• • Verified applicant references and employment details.
• • Developed strategies to identify qualified candidates and build a network.
• • Followed up with applicants sourced from industry pipelines, events, and job fairs.
• Improved overall recruitment efficiency by establishing strong relationships with hiring managers and understanding their specific needs.

• Sourcing and reaching out to qualified candidates for current open positions
• Maintain communication between the candidates and recruiters
• Conduct initial phone screens to create shortlists of qualified candidates
• Help when necessary to collect pending documentation for our new hires
• Tracked key dates and deadlines and maintained specific personnel lists

• Providing excellent customer service by addressing inquiries, resolving complaints, and answering questions via various communication channels (phone, email, chat, etc.)
• Assisting customers with product or service information, troubleshooting technical issues
• Maintaining accurate records of customer interactions and transactions
• Escalating complex issues to higher levels of support or management when necessary
• Following company policies and procedures to ensure consistent service delivery
• Collaborating with other team members to improve processes and enhance the overall customer experience

• Company Overview: Offer customized supply chain solutions to the beauty, food and health industries that offer end-to-end value for customers
• Offer customized supply chain solutions to the beauty, food and health industries that offer end-to-end value for customers
• Coordinate and consolidate ground transportation within the United States of America
• Create and submit Bill of Ladings
• Specialized support to key accounts
• Maintain communication with the warehouse about the load that will be used to assemble kits
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
• Carried out day-day-day duties accurately and efficiently
• Demonstrated respect, friendliness, and willingness to help wherever needed
• Worked flexible hours, night, weekend, and holiday shifts
• Organize and maintain records of inventories up to date
• Monitor and manage inventory control when in town
• Visit NJ and LA facilities twice a year to make sure was working accordingly
• Create manifest for loads going from NJ to CA
• Offer customized supply chain solutions to the beauty, food and health industries that offer end-to-end value for customers

• Expanded customer base through cold calling, networking, and relationship building.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Utilized CRM software to manage client information, track leads, and monitor sales progress.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Placed pick up orders for individuals as well for business.
• Track packages according to information provided by the customer and provide information accordingly.