Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
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Diana Gordon

Diana Gordon

Isleworth,Middlesex

Summary

Highly experienced aviation professional with over 11 years as Cabin Crew and Inflight Lead. Skilled in leading multinational teams, delivering premium customer service and representing brand values. Recognized for strong leadership, being calm and adaptable.

Overview

13
13
years of professional experience
4028
4028
years of post-secondary education
1
1
Certification

Work history

Inflight Lead

British Airways
London
12.2017 - Current
  • Led and supervised cabin crew teams members, ensuring compliance with aviation regulations and company standards.
  • Conducted pre-flight briefings, assigned duties, and motivated crew to maintain high service and safety standards.
  • Delivered exceptional service to passengers while ensuring compliance with all safety protocols.
  • Managed in-flight incidents including medical emergencies and passenger conflicts, prioritizing safety and customer care.
  • Acted as senior liaison between cabin crew and flight deck, ensuring smooth operational coordination.
  • Monitored and evaluated crew performance, providing coaching, feedback, and mentorship.
  • Handled VIPs and special service requests with discretion and professionalism.
  • Completed post-flight reports documenting safety, service, and operational matters.

Cabin Crew and Brand Ambassador

Etihad Airways
Abu Dhabi, United Arab Emirates
08.2014 - 09.2017
  • Strengthened customer loyalty by providing professional and efficient service during promotions or events like Formula 1 Abu Dhabi Grand Prix and Zurich Film Festival
  • Utilised excellent communication skills to promote the company's new products, services and the launching of new routes effectively.
  • Provided product knowledge to customers with enthusiasm and accuracy.
  • Conducted safety demonstrations and pre-flight safety checks on equipment and cabin readiness.
  • Responded effectively to in-flight emergencies, administering first aid and supporting evacuation procedures.
  • Promoted and managed in-flight sales, consistently meeting and exceeding revenue targets.
  • Worked collaboratively with colleagues to foster a professional, supportive, and safety-focused cabin environment.

Accounts Payable Process Associate

Genpact
Cluj-Napoca, Romania
11.2012 - 05.2014
  • Processed vendor invoices, ensuring timely and accurate payments in compliance with company policies.
  • Reconciled supplier accounts, resolving discrepancies and maintaining positive vendor relationships.
  • Assisted in month-end closing activities, including accruals and reporting.
  • Ensured accuracy in data entry, supporting financial audits and compliance requirements.

Education

Master of International Business Management - Business Administration

Babes-Bolyai University
Cluj-Napoca, Romania
10/2012 - 06.2014

Bachelor of Business Administration - Economics

Babes-Bolyai University
Cluj-Napoca, Romania
10/2009 - 07.2012

Skills

  • Customer Service Excellence
  • Multilingual Communication: English, Romanian, Spanish
  • Brand Ambassadorship & Representation
  • Leadership & Coaching
  • In-flight Sales & Revenue Generation
  • Knowledge of ERP/Accounting Systems - Oracle
  • Knowledge of Microsoft Office
  • Vendor & Supplier Management
  • Accuracy in Data Entry & Record-Keeping

Languages

English
Fluent
Romanian
Native
Spanish
Upper intermediate
French
Intermediate

Certification

Cisco Certified Network Associate Routing and Switching

Timeline

Inflight Lead

British Airways
12.2017 - Current

Cabin Crew and Brand Ambassador

Etihad Airways
08.2014 - 09.2017

Accounts Payable Process Associate

Genpact
11.2012 - 05.2014

Master of International Business Management - Business Administration

Babes-Bolyai University
10/2012 - 06.2014

Bachelor of Business Administration - Economics

Babes-Bolyai University
10/2009 - 07.2012

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Diana Gordon