Microsoft Office
Diana Lopez Funes
San Salvador,SS
Summary
With 15 years of experience in customer service and operations leadership, strong communication, problem-solving, and team management skills are possessed. Despite not having worked directly as a virtual assistant, adaptability and proficiency in communication platforms and productivity software instill confidence in excelling in this role. The aim is to leverage experience and dedication to contribute effectively to the team's success. Gratitude is extended for considering the application, eagerly anticipating further discussion.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Team Leader
Concentrix
San Salvador, SS
06.2013 - 01.2024
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Working with KPI's was everyday task, managed to reach and exceed sales and customer satisfaction scores by 10% each quarter.
Cutomer Service Representative
SYKES
San Salvador, SS
02.2012 - 05.2013
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Modern JavaScript developer - Computer Programming/Programmer, General
Udemy
Online 01.2024 - Current
Google IT Support Professional Certificate - Information Technology
Coursera
Online 01.2024 - Current
Some College (No Degree) - Economía
Universidad De El Salvador
San Salvador, SS 01.2021 - 12.2025
Skills
Spanish
undefinedCertification
Leading Your Team through Change, Skillsoft, 5682450
Software
Timeline
Modern JavaScript developer - Computer Programming/Programmer, General
Udemy
01.2024 - Current
Google IT Support Professional Certificate - Information Technology
Coursera
01.2024 - Current
Some College (No Degree) - Economía
Universidad De El Salvador
01.2021 - 12.2025
Team Leader
Concentrix
06.2013 - 01.2024
Cutomer Service Representative
SYKES
02.2012 - 05.2013
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