Diana Cecilia Guzman Molina

Built rapport with customers through courteous and professional communications. Addressed customer service enquires quickly and accurately.Provided support for training programs. Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.Managed confidential information with discretion, upholding data protection standards. Proofread documents and correspondence to ensure accuracy and professionalism in external communications. Drafted correspondence and prepared reports, contributing to effective communication within the team. Maintained electronic filing systems, ensuring quick retrieval of documents. Booked client appointments via online systems and maintained master calendar. Maintained organised and updated file systems for easy staff use.Different areas in service, Customer supportDedicated and detail-oriented Customer Service specialist with 9 years of customer service and administrative experience. Excel at prioritising, completing multiple tasks simultaneously and following through to achieve goals. Flexible and goal-oriented team player with expertise in scheduling, customer relationship management and document control.

• Date of birth: October 25th, 1992
• Place of birth: Soyapango, SS, El Salvador
• Gender: Female
• Nationality: Salvadoran
• Civil status: Single