Summary
Overview
Work History
Education
Skills
Interests
Certification
Languages
Timeline
Courses
Generic
Diana Melanie  Portillo Romero

Diana Melanie Portillo Romero

Santa Tecla

Summary

Results-driven Operations Trainer specializing in staff selection and talent acquisition. Develops and implements targeted training programs that enhance operational efficiency and employee performance. Collaborates with cross-functional teams to assess learning needs and create tailored instructional materials. Focuses on continuous improvement and alignment with strategic goals to empower employees and support organizational success.

Overview

1
1
Certification
5
5
years of professional experience

Work History

Account Implementation and Stakeholder Coordination

TELUS digital
San Salvador
12.2021 - Current
  • Successfully led the implementation of three major accounts by obtaining specialized certifications and applying advanced knowledge to lead the initial training phases.
  • Acted as the primary point of contact for clients, ensuring constant communication and alignment with project goals.
  • Identified issues and analyzed information to provide actionable solutions, enhancing overall project outcomes.
  • Managed daily progress reporting, delivering data-driven insights to clients on class performance and learning milestones.
  • Achieved high graduation rates through effective training delivery and meticulous monitoring of the learning process.
  • Coordinated day-to-day operations, collaborating effectively with team members to ensure smooth workflow.

Operations Trainer

TELUS digital
San Salvador
03.2021 - Current
  • Implemented training programs for 450+ individuals, improving operational efficiency and supporting ongoing employee development.
  • Evaluated and enhanced training programs to achieve 96% satisfaction rate among participants.
  • Designed customized training materials tailored to various learning styles, ensuring effective knowledge transfer across diverse employee groups.
  • Developed targeted training programs that improved operational efficiency and strengthened employee performance.
  • Mentored junior trainers to foster knowledge sharing and enhance professional development within team.

Experience in Staff Selection Process

TELUS digital
El Salvador
12.2022 - 12.2025
  • Developed targeted job descriptions, attracting top-tier talent.
  • Collaborated with hiring managers to define candidate profiles, ensuring alignment on skills and cultural fit.
  • Conducted engaging interviews that enhanced candidate experience ratings and fostered positive impressions.
  • Fostered a respectful environment, promoting a welcoming atmosphere for all candidates.

Education

Licenciatura - Relaciones Internacionales

Universidad Francisco Gavidia
San Salvador
07-2026

High School Diploma - English

High School
San Salvador, El Salvador
01-2013

Skills

  • Stakeholder Management
  • Training Material Development
  • Problem Solving
  • Time Management
  • Organizational Skills
  • Communication Skills
  • Teamwork and collaboration
  • Adaptability
  • Customer service
  • Attention to detail
  • Multitasking Abilities

Interests

Volunteering

Certification

Adult learning methodologies

Large Language Module

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Experience in Staff Selection Process

TELUS digital
12.2022 - 12.2025

Account Implementation and Stakeholder Coordination

TELUS digital
12.2021 - Current

Operations Trainer

TELUS digital
03.2021 - Current

Licenciatura - Relaciones Internacionales

Universidad Francisco Gavidia

High School Diploma - English

High School

Courses

Diploma in English 2014
Diana Melanie Portillo Romero