Diana Rosemarie Hercules De Mejia

• Responded to customer requests for products, services, and company information.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
• Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
• Document detailed case notes, and access relevant account information quickly when needed.

• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.

• Managed high call volume with exceptional professionalism and efficiency.
• Help customers with concerns about, claims, medicine, pharmacy, doctors appointments and payments
• Make sure that everything its okay with the memberships in order to provide the best service for the customer.
• Gathered information, assessed and fulfilled callers

needs and educated on important policies and procedures.

• Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.