Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic
Diego Cantor

Diego Cantor

Sales Agent

Summary

Reliable sales representative with 3 years experience and more than 13 years of customer service experience. outstanding multitasking abilities. Offering solid technical, interpersonal and communication skills. Punctual and focused employee.


Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

12
12
years of professional experience
4
4
Languages

Work History

Cruise Staff

MSC mediterranian Shippping Company
Napoli
04.2014 - 06.2023
  • Built and established positive relationships with patrons, team members and supervisors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Set up promotional displays and equipment for special events and activities.

Customer Service Sales Representative

concentrix
san salvador
02.2011 - 03.2014
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Worked with cross-functional teams to facilitate swift resolution of escalated issues.
  • Increased revenue with strategic upselling of products and services to existing customers.
  • Delivered superior customer service to retain existing customers and attract future customers.

Education

No Degree - English Teaching

Universidad De El Salvador
El Salvador
04.2001 -

Skills

Customer Relations

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Additional Information

STCW CERTIFICATE AND VISA


PROFICIENCY IN PERSONAL SURVIVAL TECHNIQUES

PASSENGER SHIP CRISIS MANAGMENT AND HUMAN BEHAVIOUR TRAINING

PASSENGER SHIP CROWD MANAGMENT TRAINING

SECURITY AWARENESS TRAINING FOR ALL SEAFARERS

FIRE PREVENTION AND FIRE FIGHTING

ELEMENTARY FIRST AID

PERSONAL SAFETY AND SOCIAL RESPONSABILITIES



AMERICAN VISA B1-B2 EXPIRATION DATE 02 OCT2029

AMERICAN VISA C1-D ALREADY EXPIRED.


Software

MS WORD

MS EXCEL

Timeline

Cruise Staff

MSC mediterranian Shippping Company
04.2014 - 06.2023

Customer Service Sales Representative

concentrix
02.2011 - 03.2014

No Degree - English Teaching

Universidad De El Salvador
04.2001 -

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Diego CantorSales Agent