Diego Gomez Mijango
Customer Service Specialist
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Banking Customer Service Representative
Foundever
01.2023 - Current
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Implemented feedback from management to continuously improve performance and exceed expectations in customer service delivery.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
English-Spanish Language Interpreter (LLS)
Teleperformance
12.2022 - 06.2023
- Followed established ethical codes to keep sensitive and confidential information secure and protected from unauthorized individuals.
- Interpreted conference calls and other workplace communications in real-time to help individuals convey messages quickly.
Restaurant Manager
Alas Brasas
10.2019 - 12.2022
- Maintained overall knowledge of functionality in every department to facilitate assistance when needed.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Regularly updated computer systems with new pricing and daily food specials.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
Technical Support Executive (Dell EMC - Alienware)
Convergys
4 2016 - 5 2018
- Provided service via phone calls to our customers to resolve technical issues related to gaming high performance computers systems to fix remotely.
- Tested pre-release models on computer onsite lab to identify potential performance issues during high stress scenarios.
- Troubleshooted specifics network cards, helped customer setting up VPNs, DNS, etc.
- Guided onsite technicians thru phone calls with specific procedures on intricate hardware replacement.
- Utilized a solution-focused approach to resolve and clear customer cases efficiently.
- Helped customers set up new systems, applications and software.
Health Care Specialist (Florida Blue BCBS)
Teleperformance
09.2018 - 09.2019
- Processed Claims for customers.
- Communicated with customers regarding products and services to raise brand awareness.
- Helped customers to decide between products.
Technical Support Executive (Microsoft)
Convergys
11.2014 - 04.2016
- Installed, upgrade or activated Windows or MS Software on customers equipments..
- Resolved Windows security issues.
- Cleaned up customers systems to improve performance.
- Resolved all Windows 7, 8 and 10 related issues, always saving and protecting customers data.
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
Education
2nd Year - Computer Engineering
Universidad Don Bosco
01.2015 - 06.2027
CCNA - CCNA Networking
Universidad Don Bosco
05.2001 - 01.2014
Bachelor - Administrative Assistant
Instituto Nacional De Apopa
01.2008 - 11.2010
Skills
Multitasking
Customer Service
Collaboration and Teamwork
Oral & Written Communication
Leadership
Time Management
Analytical Skills
MS Office
Google Drive and G Suite
Python
Networking
Troubleshooting
Hardware Maintenance & Repairs
IT Support
Cloud Computing
Diagnostic Skills
Languages
Spanish
English
Timeline
Banking Customer Service Representative
Foundever
01.2023 - Current
English-Spanish Language Interpreter (LLS)
Teleperformance
12.2022 - 06.2023
Restaurant Manager
Alas Brasas
10.2019 - 12.2022
Health Care Specialist (Florida Blue BCBS)
Teleperformance
09.2018 - 09.2019
2nd Year - Computer Engineering
Universidad Don Bosco
01.2015 - 06.2027
Technical Support Executive (Microsoft)
Convergys
11.2014 - 04.2016
Bachelor - Administrative Assistant
Instituto Nacional De Apopa
01.2008 - 11.2010
CCNA - CCNA Networking
Universidad Don Bosco
05.2001 - 01.2014
Technical Support Executive (Dell EMC - Alienware)
Convergys
4 2016 - 5 2018