Diego Rosales Marroquín
Santa Tecla
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
Languages
Work History
Customer Service Representative
Telus International
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Business Management -
Universidad Centroamericana José Simeón Cañas UCA
Skills
Problem-solving aptitude
undefinedTimeline
Customer Service Representative
Telus International
Business Management -
Universidad Centroamericana José Simeón Cañas UCA
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