Microsoft Excel
DIEGO ARMANDO MENDOZA LOPEZ
HUMAN RESOURCES & RECRUITMENT SPECIALIST
San Salvador
Summary
Dedicated human resources professional with a strong background in HR operations, recruitment, customer service, data entry, and file management. Proven track record of effectively managing employee relations and ensuring compliance with company policies and procedures. Skilled in identifying top talent, conducting interviews, and facilitating onboarding processes. Adept at maintaining accurate records and providing exceptional support to both employees and management.
Overview
12
12
years of professional experience
4050
4050
years of post-secondary education
2
2
Languages
Work History
SCREENING SPECIALIST
OUTSOURCING SERVICES INTERNATIONAL S.A DE C.V
06.2025 - Current
- Screen and vet subcontractors for lawn maintenance services, ensuring candidate qualifications.
- Coordinate routes and logistics information with contractors to ensure efficient service delivery.
- Maintain organized applicant records and assist with onboarding documentation.
DISPATCHER & FIELD COORDINATOR
OUTSOURCING SERVICES INTERNATIONAL S.A DE C.V
11.2024 - Current
- Monitor the status of ongoing tasks and adjust assignments as needed.
- Serve as the primary point of contact for field personnel.
- Coordinate schedules to arrange management interviews with applicants.
- Assist in the development and implementation of operational procedures.
HR RECRUITER
GLASS MOUNTAIN BPO
08.2022 - 04.2024
- Verified applicant references & highly involved in candidates selection process.
- Collaborated with HR leadership regarding candidate documentation.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted in person and phone interviews to assess and applicants’ relevant knowledge, skills, experience and aptitudes.
HR COORDINATOR/PEOPLE SOLUTIONS CENTER REPRESENTATIVE
CONCENTRIX EL SALVADOR
06.2021 - 08.2022
- Back Office duties for the People Solutions department (Human Resources) locally or from other Countries
- New employees’ data entry & active employees leave of absence management.
- Document and paperwork management of New and former employees.
- Provide Support in company queries, or employee info.
PROCESS EXECUTIVE AND CUSTOMER SERVICE REPRESENTATIVE
COGNIZANT
09.2016 - 06.2021
- Manage customer’s workers insurance information and therapy requests.
- Contact by email and phone to different information sources to gather information for customer’s requested information workers compensation.
- Assist and provide information when requested
HUMAN RESOURCES ASSISTANT
OUTSTANDING S.A DE C.V
05.2016 - 06.2016
- Attend the company’s management in Human Resources tasks and needs.
- Arrange and perform interviews with candidates for different job positions.
- Conduct Psychological evaluations to new candidates.
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
03.2013 - 07.2015
- Deliver sales talk, promoting products and offers.
- Answer telephone calls from current and potential customers.
- Explain products and services, and answer questions from customers.
Education
Associate’s Diploma - Human Resources Specialization
Dr. José Matías Delgado University
Antiguo Cuscatlán, La LibertadDiploma - Accounting for Non Accountants
Dr. José Simeón Cañas University (UCA)
San Salvador, San SalvadorDiploma - Big Data & Analytics
ISEADE - FEPADE
Antiguo Cuscatlán, La Libertad05-2023
Diploma - AI For Human Resources
Mayugo
Online 05.2001 -
Bachelor’s Degree - Psychology
Dr. José Matías Delgado University
Antiguo Cuscatlán, La LibertadSkills
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Proficient in Google Workspace
Customer service oriented
Analytical thinking
Problem-solving
Effective communication
Adaptability
Recruiting and sourcing
Job applicant interviews
Software
Power BI
Microsoft Dynamics CRM
ChatGPT
Google Workspace
Timeline
SCREENING SPECIALIST
OUTSOURCING SERVICES INTERNATIONAL S.A DE C.V
06.2025 - Current
DISPATCHER & FIELD COORDINATOR
OUTSOURCING SERVICES INTERNATIONAL S.A DE C.V
11.2024 - Current
HR RECRUITER
GLASS MOUNTAIN BPO
08.2022 - 04.2024
HR COORDINATOR/PEOPLE SOLUTIONS CENTER REPRESENTATIVE
CONCENTRIX EL SALVADOR
06.2021 - 08.2022
PROCESS EXECUTIVE AND CUSTOMER SERVICE REPRESENTATIVE
COGNIZANT
09.2016 - 06.2021
HUMAN RESOURCES ASSISTANT
OUTSTANDING S.A DE C.V
05.2016 - 06.2016
CUSTOMER SERVICE REPRESENTATIVE
TELEPERFORMANCE
03.2013 - 07.2015
Diploma - AI For Human Resources
Mayugo
05.2001 -
Diploma - Accounting for Non Accountants
Dr. José Simeón Cañas University (UCA)
Associate’s Diploma - Human Resources Specialization
Dr. José Matías Delgado University
Diploma - Big Data & Analytics
ISEADE - FEPADE
Bachelor’s Degree - Psychology
Dr. José Matías Delgado University
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