Diego Josué Ortiz Ortega
Customer Service Representative
San Salvador,SS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Blue Cross And Blue Shield Of Michigan
06.2023 - Current
- Optimized workload management through effective use of CRM tools, ensuring seamless tracking of case progress and efficient resource allocation.
- Improved workflow efficiency with proficient multitasking and prioritization of high-priority cases.
- Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
- Gained valuable insights into customer needs through active listening skills, enabling tailored recommendations for additional coverage options that align with their specific requirements.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Small Business Sales Representative
Family Business
01.2020 - 12.2022
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Increased small business sales by developing and maintaining strong relationships with clients.
- Developed tailored solutions for individual clients based on their specific requirements and budget constraints.
- Negotiated contracts that met both client needs and company profitability goals.
- Enhanced client satisfaction through consistent communication and proactive problem-solving efforts.
Education
Advanced English Course - English Language And Literature
Academia Europea
San Salvador12.2018
Skills
Customer Service
Timeline
Customer Service Representative
Blue Cross And Blue Shield Of Michigan
06.2023 - Current
Small Business Sales Representative
Family Business
01.2020 - 12.2022
Advanced English Course - English Language And Literature
Academia Europea
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