Dilcia Villalta

- Setting up appointments with facilities for treatment, making sure the appointment works on the clients schedules. Also receiving bills and medical records from the facilities, to update the case.

- Following up on Clients, on treatment, appointments, and provide update on their cases. Conducted medical status to confirm the progress on their treatment.

- Objecting on Subpoenas sent by the defendant

- Sending Letters of Representations to the defendant or insurance.

- working on Med Packet and send information to legal spider to have the bills summarized for trial or mediations.

• Streamlined QA processes for better efficiency, implementing standardized test cases across multiple projects.
• Encouraged adoption of best practices among team members, leading workshops and training sessions on relevant topics.
• Ensured compliance with regulatory requirements through diligent validation and verification of software functionality.
• Promoted a culture of continuous improvement, regularly reviewing and refining QA processes and methodologies.
• Maintained robust documentation of test results, providing valuable insights for future development efforts.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
• Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.