Dirce Rico
Manager
Santa Tecla,La Libertad
Summary
Accomplished Manager Director at Pedicare, adept in strategic planning and staff development, significantly expanded market presence and increased revenue through innovative business strategies. Excelled in operations management and team leadership, fostering a culture of success and strong client relationships. Demonstrated expertise in financial management and human resources, ensuring long-term profitability and a supportive work environment. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
Language
Work History
Manager Director
Pedicare
09.2017 - Current
- Built strong professional networks within the industry that led to increased referrals and partnership opportunities.
- Collaborated with cross-functional departments for successful product launches, meeting or exceeding target milestones in both timeline and budget aspects.
- Expanded market presence through strategic partnerships and alliances, driving increased sales opportunities.
- Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
- Managed company budgets, ensuring financial stability and long-term profitability.
- Influenced positive employee morale by developing a supportive work environment where open communication was encouraged.
- Increased revenue through strategic business development initiatives and strong client relationships.
Event Coordinator
Linda Vista Gardens
08.2016 - 01.2017
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Performed event coordination for larger parties and gatherings.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Developed post-event reports to determine effectiveness of each event.
- Brainstormed and implemented creative event concepts and themes.
- Evaluated and selected service providers and vendors according to customer requirements.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Front Desk Receptionist
Hilton
12.2014 - 07.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
Education
Hotel Managment - Tourism Management
Universidad José Matias Delgado
El Salvador 05.2001 -
Skills
Operations Management
Staff Training and Development
Organizational Development
Human Resources Management
Strategic Planning
Expense Tracking
Time Management
Team Leadership
Staff Management
Customer Relationship Management (CRM)
Project Management
Business Planning
Marketing
Staff Development
Financial Management
Timeline
Manager Director
Pedicare
09.2017 - Current
Event Coordinator
Linda Vista Gardens
08.2016 - 01.2017
Front Desk Receptionist
Hilton
12.2014 - 07.2016
Hotel Managment - Tourism Management
Universidad José Matias Delgado
05.2001 -
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