Summary
Overview
Work History
Education
Skills
Timeline
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Doris Sandoval

Doris Sandoval

Soyapango

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

11
11
years of professional experience
24
24
years of post-secondary education
3
3
Languages

Work History

Team Leader SaaS Platforms

Telus International
08.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Timelines follow up to meet the users' expectations.
  • Gather requirements.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.

Applications Administrator II

Crowley Shared Services
09.2022 - 08.2024
  • As an Application Administrator II, I manage ServiceNow platform for assigning roles and permissions, implementing changes, and prioritizing tickets. I collaborate with end users to understand their needs gather requirements and provide solutions.
  • I lead daily team stand-up meetings, I also approve changes for the Prod environment due I'm part of the change Management team, ensure the platform runs smoothly, including creating environment clones for testing.
  • Additionally, I help to create reports and dashboards for helping teams analyze performance data for each resolver group.
  • Courses: ServiceNow Admin, Now Learning ITIL 4 Foundation, Knowledge Academy Power BI

Strategy Analyst

TeamsWell, S.A de C.V
12.2021 - 09.2022
  • Support the sales team by generating weekly reports for our clients in the United States, providing them with insights into their sales performance. Additionally, I assist the marketing team by creating Amazon advertising reports, helping clients track their monthly advertising spend.
  • Using excel and Power BI for data analysis and visualizations, ensuring that the reports are clear and actionable. I maintain regular communication with clients to address their needs and ensure they are satisfied with the information provided. This project is part of my work with a renowned company based in the USA.
  • Certifications: Amazon Advertising campaign planning certification. Amazon Advertising foundations certification. Amazon DSP certification. Amazon retail or advertisers certification. Sponsored ads certification.

Analytics Consultant

Pensertrust, S.A
04.2021 - 12.2021
  • My role involved gathering client requirements, coordinating with the development team, and tracking project milestones. I was also responsible for implementing ETL, working with SQL and Oracle databases.
  • Additionally, I utilized SSIS, SSRS, Tableau, and Power BI for data integration, reporting, and visualizations. I provided Tableau training to team members and worked within an Agile Scrum framework to ensure smooth project execution and continuous improvement.
  • Courses: E-Learning Tableau Prep and Server E-Learning Tableau Desktop Fundamental, Intermediate and Advanced

Systems and Retentions Analyst

Claro El Salvador
08.2017 - 04.2021
  • As an Analyst for Prepaid Withholdings and Portability, I was responsible for overseeing all prepaid phone processes and portability at the national level. My role involved analyzing data extracted from the database, focusing on KPIs aligned with strategic goals to drive business objectives.
  • With experience in extracting and managing data using Oracle and SQL Server, I utilized tools such as SSIS, ETL, and Power BI to create visualizations and reports, supporting decision-making and operational improvements.

Systems Analyst

Intradesa, S.A
03.2016 - 08.2017
  • The project I manage involves a comprehensive system that oversees the entire module process, from product order placement for export, through cutting, manufacturing, and packaging. My responsibilities include gathering and analyzing requirements to ensure accurate system development. I conduct thorough database analysis, create tables and relationships, and generate reports through queries. These reports are then integrated into the system to streamline operations.

Programmer Analyst

Treming Group, S.A
10.2014 - 03.2016
  • The project involves migrating servlets to a more modern Java technology stack, utilizing the ZK framework and applying best practices with KPA, Hibernate, and JavaScript. For user authentication, we use Spring Security with XHTML views. The backend is supported by an Oracle SQL Server database, where I was responsible for designing and creating the necessary tables to meet project requirements.

Education

Bachelor of Science - Systems Engineer

Utel University
05.2001 - Current

Skills

  • Oracle
  • SQL
  • JDeveloper
  • ServiceNow
  • ETL
  • Microsoft Project
  • Teamwork and collaboration
  • Team supervision
  • People management
  • Documentation and reporting
  • Work planning

Timeline

Team Leader SaaS Platforms

Telus International
08.2024 - Current

Applications Administrator II

Crowley Shared Services
09.2022 - 08.2024

Strategy Analyst

TeamsWell, S.A de C.V
12.2021 - 09.2022

Analytics Consultant

Pensertrust, S.A
04.2021 - 12.2021

Systems and Retentions Analyst

Claro El Salvador
08.2017 - 04.2021

Systems Analyst

Intradesa, S.A
03.2016 - 08.2017

Programmer Analyst

Treming Group, S.A
10.2014 - 03.2016

Bachelor of Science - Systems Engineer

Utel University
05.2001 - Current

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Doris Sandoval