Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Douglas Omar Cruz Sánchez

Douglas Omar Cruz Sánchez

Summary

Excellent oral and written communication skills Spanish and English Speaking and writing. Proactive, enthusiastic, self-motivated, and dynamic. Personnel management experience. Customer Service Oriented. Able to work under pressure environment. I thrive on challenges. Team builder, strategist and very creative. Risk assessment and analysis. Performance monitoring and reporting. Cyber security guidelines.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Sales Representative and Fraud Management Night Manager

Data Communication Leaders
01.2021 - 01.2023

Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.

  • Risk identification, risk analysis, risk control, risk financing and claims management.
  • Monitored and assessed risk management activities to ensure compliance with applicable laws and regulations, resulting in a 100% compliance rate and zero regulatory fines.
  • Monitored and reported on risk management performance, resulting in the identification of areas for improvement and the implementation of corrective actions that improved risk management effectiveness for our sales Team.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

Sales Representative

The Office Gurus
01.2017 - 01.2021
  • Reactivating accounts for HelloFresh.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Generated additional sales opportunities with upselling and cross-selling techniques.

Outbound Cold Calling Rep

Combined Communications
01.2016 - 01.2017
  • Cold calling leads for Solar and Roofing making appointments for solar experts to offer solar equipment and plans and Medicaid helping elderly to fill out their forms for Medicaid 65+.
  • Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.

Customer Services Rep

Sykes El Salvador
01.2008 - 01.2016
  • Providing benefits and asst
  • With customer claims under a worldwide known company MetLife under the branch of dental of insurance.

Education

James Madison High School
01.1996 - 05.2000

Skills

  • Knowledge of PC Office Application Word, Excel
  • undefined

    References

    Will be provided upon request.

    Timeline

    Sales Representative and Fraud Management Night Manager

    Data Communication Leaders
    01.2021 - 01.2023

    Sales Representative

    The Office Gurus
    01.2017 - 01.2021

    Outbound Cold Calling Rep

    Combined Communications
    01.2016 - 01.2017

    Customer Services Rep

    Sykes El Salvador
    01.2008 - 01.2016

    James Madison High School
    01.1996 - 05.2000
    Douglas Omar Cruz Sánchez