Designed and implemented classroom management techniques and disciplinary procedures to maintain safety and promote learning in classroom.
Assessed student progress regularly through formative and summative assessments, adapting instructional approaches as needed.
German Language Teacher
Cursos De Alemán San Salvador
10.2022 - Current
Prepared students for standardized exams by reviewing key content areas and providing targeted practice opportunities with test-taking strategies.
Increased student interest in German culture by incorporating cultural elements into lesson plans and organizing field trips to relevant events or exhibits.
Built rapport with students through consistent communication and feedback, supporting their growth both academically and personally.
Virtual Assistant
Telus International
Antiguo Cuscatlan, Departamento de La Libertad
04.2020 - 07.2022
Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Promoted company values through consistent representation of brand voice in all written communications.