Edgar Salvador Romero Rico
Student
Cuscatancingo
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and satisfaction at OCS Logistics. Excelled in resolving complaints with empathy and leveraging product knowledge for informed recommendations. Demonstrated adaptability and problem-solving skills, significantly improving team performance and customer service delivery.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative
OCS Logistics
10.2024 - 02.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Concentrix
02.2024 - 10.2024
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Customer Service Representative
Fusion
02.2022 - 11.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Teleperformance
03.2021 - 12.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Complejo Educativo Fe Y Alegria
Soyapango, El Salvador 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Timeline
Customer Service Representative
OCS Logistics
10.2024 - 02.2025
Customer Service Representative
Concentrix
02.2024 - 10.2024
Customer Service Representative
Fusion
02.2022 - 11.2022
Customer Service Representative
Teleperformance
03.2021 - 12.2021
High School Diploma -
Complejo Educativo Fe Y Alegria
05.2001 -
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