Edmundo Alexander Soriano Flamenco
BUSINESS TRAVEL AGENT
Santa Tecla
Summary
Professional with over 10 years of experience in customer service, particularly in the aviation and travel industries. Capable of taking on leadership roles and providing specialized support in areas such as cargo, ATC changes, and GDS platform management. Committed to continuous improvement and learning new tools and processes.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Advisor
Travelperk
01.2022 - Current
- Provide support to new advisors and manage teams as a Subject Matter Expert (SME)
- Offer customer service across various channels, ensuring fast and effective solutions
- Perform specialized support tasks, including manual changes within Travelperk
- Manage complex incidents with a focus on customer satisfaction
Customer Service and Cargo Support Advisor
Avianca
01.2013 - 01.2022
- Provided cargo support within Avianca, managing critical flight and reservation information
- Executed advanced ATC changes in the Amadeus system, ensuring proper data handling
- Troubleshot technical issues and provided personalized customer service, contributing to customer loyalty and satisfaction
Customer Service Advisor
Focus Global Services
01.2012 - 12.2012
- Delivered customer service to resolve inquiries related to products and services
- Managed solutions effectively, maintaining high levels of customer satisfaction
Education
Bachelor's - Communications
Communications
01.2010 - 01.2013
Bachelor's - English Language
English Language
01.2014 - 01.2016
High School Diploma - undefined
Centro Escolar Católico Alberto Masferrer
Skills
- Customer Service
- GDS Platform Management
- Cargo Management
- Support for New Advisors
- Team Management
- Manual Changes in Travelperk
- Microsoft Office
Training
- Computer Maintenance Technician, 2012
- Microsoft Office Studies, 2015
easf000@hotmail.com, edmundo.soriano@concentrix.com
Timeline
Customer Service Advisor
Travelperk
01.2022 - Current
Bachelor's - English Language
English Language
01.2014 - 01.2016
Customer Service and Cargo Support Advisor
Avianca
01.2013 - 01.2022
Customer Service Advisor
Focus Global Services
01.2012 - 12.2012
Bachelor's - Communications
Communications
01.2010 - 01.2013
High School Diploma - undefined
Centro Escolar Católico Alberto Masferrer
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