Summary
Overview
Work History
Education
Skills
Additional Education
References
Timeline
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Eduardo Alas Roque

Eduardo Alas Roque

Back Office Agent
San Juan Opico,La Libertad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Telus International
10.2023 - Current
  • Customer service via chats and emails to players of a video games company.

Customer Service Representative

Concentrix
10.2022 - 04.2023
  • Customer service through chats to store members.

Back Office Agent

Telus International
11.2021 - 05.2022
  • Case review of a hotel booking app to resolve guests requests via chats, emails or outbound calls.

Education

Legal sciences -

Universidad Pedagógica De El Salvador
01.2019 - 05.2021

High School Diploma -

Instituto Técnico De Exalumnos Salesianos
05.2013 - 05.2014

Skills

Customer Service Oriented

Detail - Oriented

Reading comprehension skills in English

Call center experience

Good typing Skills

Additional Education

English 4 Call Center, Advanced Level,  March 2016 -  October 2016

References

Melvin Hernandez - 74743560

David Serrano - 77112802

Timeline

Customer Service Representative

Telus International
10.2023 - Current

Customer Service Representative

Concentrix
10.2022 - 04.2023

Back Office Agent

Telus International
11.2021 - 05.2022

Legal sciences -

Universidad Pedagógica De El Salvador
01.2019 - 05.2021

High School Diploma -

Instituto Técnico De Exalumnos Salesianos
05.2013 - 05.2014

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Eduardo Alas RoqueBack Office Agent