Eduardo Antonio Berroteran Pineda
San Salvador
Summary
Dedicated and customer-focused professional with extensive experience delivering exceptional customer service across diverse industries. Demonstrated proficiency in managing high-pressure environments, efficiently resolving customer issues, and consistently elevating customer satisfaction levels. Eager to leverage expertise in customer relations and logistics to make a meaningful impact on the organization's success.
Overview
2025
2025
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative - Public Storage
Concentrix
02.2024 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
T2 Supervisor for Customer Service
Teleperformance at Chime Banking Services
8 2022 - 4 2023
- Supervised a team of customer service representatives, ensuring high-quality service and adherence to company policies
- Resolved escalated customer issues and implemented solutions to improve overall customer satisfaction
- Trained new employees on customer service protocols and system usage
Customer Service Representative
FOCUS El Salvador
01.2021 - 08.2022
- Provided customer support for GEXA Energy and Frontier Utilities, handling inquiries and resolving issues promptly
- Maintained a high customer satisfaction rate through effective communication and problem-solving skills
Customer Service Representative
Sykes El Salvador LTD
11.2018 - 01.2021
- Delivered exceptional customer service for Hotwire.com, addressing customer concerns and facilitating bookings
- Consistently achieved high customer satisfaction scores and received positive feedback from clients
Customer Service Representative and RealTime Analyst (RTA)
Fusion BPO
09.2017 - 08.2018
- Provided customer service for DTV, managing customer inquiries and issues efficiently
- Served as a Real-Time Analyst, monitoring call traffic and agent performance to ensure optimal service levels
Customer Service Representative
Teleperformance El Salvador
06.2016 - 09.2017
- Offered customer support for Sprint, handling a high volume of calls and resolving technical issues
- Maintained detailed records of customer interactions and provided feedback for process improvements
Customer Service QA
BPC El Salvador
10.2014 - 05.2015
- Conducted quality assurance for customer service interactions, ensuring compliance with company standards
- Provided coaching and feedback to representatives to enhance service quality
Customer Service Representative
Teleperformance El Salvador
04.2014 - 08.2014
- Assisted AT&T customers with account inquiries, billing issues, and service troubleshooting
- Achieved high customer satisfaction scores through effective issue resolution
Customer Service Representative
BPC El Salvador
01.2013 - 05.2013
- Supported Simerco customers with various service-related queries, maintaining a professional and helpful demeanor
Head Chef Helper
Trefratelli
04.2012 - 08.2012
- Assisted the head chef in daily kitchen operations, ensuring smooth and efficient service
- Managed inventory and helped maintain high standards of food quality and safety
Customer Service Representative
Teleperformance El Salvador
12.2011 - 03.2012
- Represented Kohl's, providing customer service and support for online and in-store purchases
Customer Service Representative
Sykes El Salvador
03.2009 - 10.2011
- Offered customer support for Target and Capital One, addressing a wide range of customer inquiries and issues
Education
High School Diploma -
Colegio Ciudad Vieja
Guatemala, Guatemala 09.2000 - 06.2003
High School - undefined
Equity American School
Guatemala, Guatemala 09.1997 - 06.2000
Ciencias Sociales y de la Comunicacion -
University of Utah
01.2005 - 01.2007
Skills
Salesforce
Multitasking
Communication
effective communication
Dedicated
Interpersonal Skills
Issue Resolution
problem-solving skills
customer-focused
Collaboration
References
- Mauricio Munguia, +503 6200-3942
- Sarah Soriano, +503 7967-4411
- Ruben Moran, +503 7813-1992
Personal Information
Gender: Male
Timeline
Customer Service Representative - Public Storage
Concentrix
02.2024 - 10.2024
Customer Service Representative
FOCUS El Salvador
01.2021 - 08.2022
Customer Service Representative
Sykes El Salvador LTD
11.2018 - 01.2021
Customer Service Representative and RealTime Analyst (RTA)
Fusion BPO
09.2017 - 08.2018
Customer Service Representative
Teleperformance El Salvador
06.2016 - 09.2017
Customer Service QA
BPC El Salvador
10.2014 - 05.2015
Customer Service Representative
Teleperformance El Salvador
04.2014 - 08.2014
Customer Service Representative
BPC El Salvador
01.2013 - 05.2013
Head Chef Helper
Trefratelli
04.2012 - 08.2012
Customer Service Representative
Teleperformance El Salvador
12.2011 - 03.2012
Customer Service Representative
Sykes El Salvador
03.2009 - 10.2011
Ciencias Sociales y de la Comunicacion -
University of Utah
01.2005 - 01.2007
High School Diploma -
Colegio Ciudad Vieja
09.2000 - 06.2003
High School - undefined
Equity American School
09.1997 - 06.2000
T2 Supervisor for Customer Service
Teleperformance at Chime Banking Services
8 2022 - 4 2023
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