EDUARDO CASTANEDA
Santa Ana
Summary
Dynamic Operations Manager with a proven track record at Block By Block, excelling in team management and customer relationship building. Expert in contract negotiations and training, I consistently drive operational excellence and enhance productivity, leveraging strong analytical skills to implement effective solutions and achieve high performance metrics.
Overview
10
10
years of professional experience
Work History
Operations Manager
Block By Block
Los Angeles, CA
02.2024 - 03.2025
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented operational procedures to ensure quality standards are met.
General Manager
Cruise America
Los Angeles, CA
01.2023 - 01.2024
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Field Operations Associate
Serve Robotics
Los Angeles, CA
09.2022 - 12.2022
- Execute commercial end-to-end deliveries with Serve robots in market.
- Support robots in the field and act as the point of contact for issues that might occur.
- Aid in deployment of robots to and from market.
- Uphold efforts to maintain appearance and cleanliness of robots.
- Help maintain a clean and safe workplace that facilitates frictionless operations.
- Contribute to the development of processes and routines necessary to operate robots safely.
- Assist development and quality assurance efforts to improve the product.
- Provide feedback on product, tools, or features to the development team for iteration.
- Act as a point of contact for Serve merchants, customers, and stakeholders.
- Help with day-to-day decision-making to prioritize resources and execute test plans.
- Provide additional ad hoc operational support to the team as necessary.
Motor Transport Maintenance Shop Chief
United States Marine Corps
Twentynine Palms, CA
08.2017 - 08.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Advised Maintenance Control Officer regarding needed repairs and material readiness.
- Managed over $1.2M worth of equipment during garrison and deployment operations.
- Conducted personal and professional counseling, routine inspections and physical fitness tests.
- Trained, supervised and organized over 15 Marines and personnel.
New Car Salesperson
Audi Of Tysons Corners
Tysons Corner, VA
07.2016 - 08.2017
- Prepared purchased vehicles and completed final delivery checks.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts.
Duty Manager
Air France-KLM
Dulles, VA
02.2015 - 07.2016
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
Education
Associate of Science - Cybersecurity Analyst
04.2024
Skills
- Project management
- Operational procedures
- Budget management
- Employee training
- Customer relationship management
- Team building
- Performance metrics
- Staff scheduling
- Quality assurance
- Leadership development
- Negotiation skills
- Communication skills
- Staff management
- Business development
- Performance monitoring
- Technology
- Operations oversight
- Expense reports
- Logistics management
- Decision-making
- Customer relations specialist
- Performance reporting
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Operations Manager
Block By Block
02.2024 - 03.2025
General Manager
Cruise America
01.2023 - 01.2024
Field Operations Associate
Serve Robotics
09.2022 - 12.2022
Motor Transport Maintenance Shop Chief
United States Marine Corps
08.2017 - 08.2021
New Car Salesperson
Audi Of Tysons Corners
07.2016 - 08.2017
Duty Manager
Air France-KLM
02.2015 - 07.2016
Associate of Science - Cybersecurity Analyst
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