Eduardo Henriquez
Cloud Engineer
Summary
Experienced Cloud Engineer skilled in designing, optimizing, and migrating secure solutions across AWS, Azure, and GCP platforms.
Overview
9
9
years of professional experience
8
8
Certifications
2
2
Languages
Work History
Cloud Priority Engineer
Acronis
03.2021 - Current
- Dedicated engineer managing VIP account portfolios across the Americas region, in both English and Spanish
- Troubleshoot issues concerning Acronis Cyber Cloud, specializing in Backups, Disaster Recovery, and Cybersecurity
- Collaborate closely with the development team to identify product issues, offering comprehensive solutions to clients and partners.
- Implement Acronis solutions throughout Cloud Providers including Microsoft Azure and AWS.
Operations Manager
Omega HV Asociados
02.2020 - 03.2021
- Spearheaded projects and proof-of-concepts with key clients, ensuring seamless management and successful outcomes
- Oversaw the implementation of projects, ensuring efficient execution and meeting objectives
- Transformed the service desk department by establishing SLAs and KPIs aligned with business goals
- Implemented customer service processes and guidelines to gauge and enhance customer satisfaction
- Implemented an RMM system for remote monitoring, complemented by an internal script knowledge base.
IT manager
PGS360
01.2018 - 01.2020
- Collaborated with stakeholders to grasp business initiatives, craft roadmaps, and define software requisites
- Led software development projects employing Agile Methodologies, resulting in $500,000 savings over the previous year
- Supervised a cross-functional team handling development, data, support, and infrastructure across 6 sites in the US and El Salvador
- Architected a centralized Help Desk department for comprehensive hardware and software issue resolution, coupled with the implementation of KPIs and SLAs
- Oversaw the implementation of a warehouse management system, integrating barcodes and electronic data interchange (EDI) capabilities
- Upgraded the backend and technologies of the proprietary ERP system to align with modern standards
- Supervised the implementation and refactoring of the ERP system to develop new APIs and microservices, facilitating the launch of a cutting-edge mobile app for inventory management
- Orchestrated the migration of on-premise infrastructure hosting ERP and accounting servers to Azure cloud
- Executed a seamless migration of the on-premise Exchange server to Microsoft 365 platform
- Implemented Intune for robust mobile device management, enhancing control and security measures.
Support Engineer - Google Cloud
Telus International
06.2015 - 01.2018
- Tier-2 engineer dedicated to solve complex problems
- Specialized in advanced email and IM technologies
- Trained level 1 support staff on technical and troubleshooting best practice.
Education
Computer Science Engineering -
Universidad Francisco Gavidia
07.2014 - 2021.05
Skills
Kubernetes Management
Certification
Microsoft Certified: Azure Administrator Associate
Timeline
Microsoft Certified: Azure Administrator Associate
03-2024
CompTia Cloud+
11-2023
Cloud Admin Professional, CompTia
11-2023
CompTia Network+
04-2023
Linux Network Professional - CLNP, CompTia
04-2023
CompTia Linux+
01-2022
Cloud Priority Engineer
Acronis
03.2021 - Current
Operations Manager
Omega HV Asociados
02.2020 - 03.2021
Project Management and Agile Methodologies, ADEN Business school
11-2019
IT manager
PGS360
01.2018 - 01.2020
CCNA - Routing & Switching, Cisco Net Academy
03-2016
Support Engineer - Google Cloud
Telus International
06.2015 - 01.2018
Computer Science Engineering -
Universidad Francisco Gavidia
07.2014 - 2021.05
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