EDUVEY CASTRO
San Miguel
Summary
Dedicated professional with extensive experience in the administrative industry, committed to delivering comprehensive support that ensures smooth and efficient operations. Demonstrated expertise in managing multiple tasks simultaneously while maintaining a high level of organization and attention to detail. Known for fostering positive relationships with colleagues and clients, contributing to a collaborative work environment. Eager to leverage skills and experience to enhance productivity and drive team success.
Overview
2026
2026
years of professional experience
Work History
Project Manager
BBL Outsourcing
01.2023 - Current
- -Serve as the primary point of contact for cross-functional teams, ensuring seamless project execution and alignment with strategic objectives.
- -Present project updates to executives and the board, demonstrating clear communication and strategic alignment.
- -Implement rigorous quality control measures throughout project development, consistently meeting and exceeding quality standards.
- -Utilize data-driven analysis to track project performance, identify areas for optimization, and ensure successful project completion.
- -Proactively identify and mitigate potential project risks, minimizing disruptions and ensuring on-time delivery.
- -Draft quotes for all maintenance jobs, including electrical, plumbing, and gate service, look up and gather pricing for different materials and contact and manage suppliers, Order and track arrival of materials needed to complete jobs.
- -Develop and execute comprehensive project plans, resulting in consistent on-time and on-budget project delivery.
- -Supervise technicians on-site, assess job requirements, and implement necessary adjustments on the not to exceed (NTE) amount, before completion.
- -Oversee project completion, updating client with photos and billing information.
Project manager
Centrica
01.2022 - 01.2022
- -Oversaw maintenance project at power stations in the Surrey area. -Managed technician while responding to electrical emergencies (power outages) in different locations.
Admin Assistant
Freelancer
03.2021 - 01.2022
- -Managed various project and tasks, including handling calls, responding to emails and setting appointments for quotes or projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Associate
Sandler Partners
11.2019 - 03.2021
- Assisted in the development of an improved CRM system, facilitating more efficient tracking of customer interactions.
- Collaborated with team members to develop and implement tailored marketing strategies for online sales promotions.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provide quotes for various telecom services such as Coax, Fiber, Satellite, VOiP.
Customer Service and sales agent
The Office Gurus
01.2019 - 01.2019
- -Initially worked in customer service for a meal kit delivery service transitioning to sales fue prior experience and dynamic performance.
Customer Service Representative
Teleperformance
- -Provided customer service support for a mobile phone company, assisting with inquiries, updates, promotions, general information and resolving issues.
- - Cellphone network troubleshooting.
Education
Law
Universidad Gerardo Barrios
English, programming and Computing
Centro ¡Superate! San Miguel
BBA - Business
IBM
San Salvador12-2021
Skills
- Project Management
- Client Relationship management
- Team Leadership and collaboration
- Advanced English Proficiency
- Detail-Oriented
- Dynamic and proactive
- Proficient in computing
- Risk Management
- Problem Solving
- Fast Learner
- Creative thinking
- Coaching and mentoring
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Project Manager
BBL Outsourcing
01.2023 - Current
Project manager
Centrica
01.2022 - 01.2022
Admin Assistant
Freelancer
03.2021 - 01.2022
Sales Associate
Sandler Partners
11.2019 - 03.2021
Customer Service and sales agent
The Office Gurus
01.2019 - 01.2019
English, programming and Computing
Centro ¡Superate! San Miguel
Customer Service Representative
Teleperformance
Law
Universidad Gerardo Barrios
BBA - Business
IBM
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