Efrain Edgardo Aguila Rivas

Detail-oriented professional with progressive experience in the medical remittance field, transitioning from a collections agent to backup supervisor and currently serving as a quality agent. Recognized for responsibility, logic, and analytical skills, with a strong emphasis on collaborative case resolution. Passionate about continuous improvement and standardization of processes to ensure operational accuracy. Quality assurance expert with a proven track record of maintaining high standards and delivering impactful results through strong team collaboration and adaptability to changing needs. Skilled in process improvement and root cause analysis, fostering a reliable and efficient work environment.