Summary
Overview
Work History
Education
Skills
Read books, go to the beach, spent time with family
Timeline
Generic
Elias A. Duran Santos

Elias A. Duran Santos

Santa Tecla

Summary

Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10 years of experience providing quality administrative support to clients. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

9
9
years of professional experience
2008
2008
years of post-secondary education
2
2
Languages

Work History

Virtual Assistant

GAMBONE LAW GROUP
06.2024 - 10.2024
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.

Telecommunications Technician Subcontractor

EUNITEL
12.2022 - 05.2024
  • Up-to-date recommendations and solutions for clients
  • Stayed current on industry developments in order to provide the most coverage
  • Conducted thorough site surveys to identify optimal equipment placement and configuration for maximum signal strength and troubleshooting on telecommunications equipment
  • Improved network reliability by performing routine maintenance
  • Collaborated with team members to complete large-scale projects within tight deadlines, maintaining high-quality workmanship
  • Developed strong relationships with clients through consistent project updates, timelines, and promptly addressing any concerns or questions from clients
  • Provided exceptional customer service by clearly communicating

Virtual Assistant

ORTHOFI
01.2022
  • Maintained well organized database with clients information
  • Verified information accounts and confirmed payments
  • Monitored email, organized inbox and prioritized email and clients
  • Managed Electronic and paper filling system by updating paperwork

Customer Service Representative

Fitbit
01.2016 - 03.2018
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts
  • Handled customer inquiries and suggestions courteously and professionally
  • Collaborated with team members to establish efficient workflows that optimized productivity in daily operations

Collections Agent

Centric Business Solution
06.2015 - 09.2017
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue
  • Negotiated to collect balance in full
  • Processed payments and applied to customer balances
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions

Education

Lewis & Clark -

Lewis & Clark
Yakima, WA

Stanton Academy - undefined

Stanton Academy
Yakima, WA

Skills

Professional and Courteous

Documentation And Reporting

Scheduling and Coordinating

Teamwork and Collaboration

Customer Service

Project Management

Team Leadership

Customer Support

Read books, go to the beach, spent time with family

I have a variety of hobbies that I enjoy in my free time. Reading is one of my favorite pastimes because it allows me to explore new ideas, learn about different cultures, and escape into different worlds through storytelling. I’m particularly fond of fiction and self-development books, which help me gain new perspectives and insights.

I also love spending time at the beach. It’s not just about relaxing; I find the ocean incredibly calming, and I often use the time to reflect, read a good book, or just enjoy the natural surroundings. Being by the sea helps me recharge and feel more connected to nature.

Finally, I value the time I spend with my family. We enjoy doing activities together, whether it’s a simple home-cooked meal, a family game night, or taking a weekend trip. Family time is important to me because it strengthens our bond and allows us to create lasting memories.

Timeline

Virtual Assistant

GAMBONE LAW GROUP
06.2024 - 10.2024

Telecommunications Technician Subcontractor

EUNITEL
12.2022 - 05.2024

Virtual Assistant

ORTHOFI
01.2022

Customer Service Representative

Fitbit
01.2016 - 03.2018

Collections Agent

Centric Business Solution
06.2015 - 09.2017

Stanton Academy - undefined

Stanton Academy

Lewis & Clark -

Lewis & Clark
Elias A. Duran Santos