Elias Duran
Santa Tecla
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skill's, Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Telecommunications Technician Subcontractor
EUNITEL
12.2022 - Current
- Provided exceptional customer service by clearly communicating project updates, timelines, and promptly addressing any concerns or questions from clients.
- Developed strong relationships with clients through consistent professionalism while onsite at their facilities or during remote support sessions.
- Collaborated with team members to complete large-scale projects within tight deadlines, maintaining high-quality workmanship.
- Improved network reliability by performing routine maintenance and troubleshooting on telecommunications equipment.
- Conducted thorough site surveys to identify optimal equipment placement and configuration for maximum signal strength and coverage.
- Stayed current on industry developments in order to provide the most up-to-date recommendations and solutions for clients.
Data Entry Intern
Skycom BPO
05.2018 - 10.2022
- Enhanced data accuracy by meticulously entering and cross-checking information from various sources.
- Increased efficiency by automating repetitive tasks using Excel macros and formulas.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Streamlined processes by identifying opportunities for improvement in data management practices.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Collaborated with team members to establish efficient workflows that optimized productivity in daily operations.
Customer Service Representative
Fitbit
01.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Collections Agent
Centric Business Solution
06.2015 - 09.2017
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Education
High School Diploma -
Stanton Academy, Yakima School District
Yakima WA.10.2011
Skills
- Data Center Operations
- Documenting activities
- Team Leadership
- Project Management
- Customer Service
- Teamwork and Collaboration
- Scheduling and Coordinating
- Documentation And Reporting
- Professional and Courteous
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Telecommunications Technician Subcontractor
EUNITEL
12.2022 - Current
Data Entry Intern
Skycom BPO
05.2018 - 10.2022
Customer Service Representative
Fitbit
01.2016 - 03.2018
Collections Agent
Centric Business Solution
06.2015 - 09.2017
High School Diploma -
Stanton Academy, Yakima School District
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