Elisa Guzman
La Union
Summary
Bilingual self-starter with broad customer service background, skilled in developing relationships and providing exceptional individualized service. Oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.(Authorized to work in the US for any employer)
Overview
26
26
years of professional experience
Work History
Equipment Rental Specialist
Sunbelt Rentals
01.2022 - 09.2025
- Answer phone, take reservations, take payments, help customers with equipment questions, load and download equipment, answers any questions and concerned about equipment,
Inova Temp
Temporary Solution
02.2015 - 04.2015
- Scheduled appointments
- - Professionally and courteously verified appointment times with patients
- -answer phone, fax, copy
- -check in and out patients.
Medical Receptionist
Braner Pain Clinic
08.2014 - 10.2014
- Prepared patient charts.
- - Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- - Professionally and courteously verified appointment times with patients.
- - Assisted in the maintenance of medical charts and/or electronic medical record (Filing, Op Reports, test results, home care forms).
Receptionist/ Student Supervisor
Manassas Park City School
08.2007 - 06.2010
- Maintained head count and attendance sheets.
- -Screened all visitors and directed them to the correct office.
- -Maintained a clean reception area, including lounge and associated areas.
- -Answered and managed incoming and outgoing calls while recording accurate messages.
- -Scheduled truancy meetings with student and parents.
- -Translated
Customer Service
Value City Furniture
12.2004 - 08.2007
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- - Cleaned and organized the store, including the checkout desk and displays.
- - Alerted customers to upcoming sales events and promotions.
- - Handled all customer relations issues in a gracious manner and in accordance with company policies.
- - Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- - Answered customer telephone calls promptly and in an appropriate manner.
- - Maintained records related to sales.
Office Clerk
Scheine, Furey & Rosado, LLP
10.2000 - 02.2001
- New York
- -Received and enter correspondences.
- -Filed
- -Enter hearing dates
- -Pulled files for hearings or appointments
- -translated
Office Clerk
Scheine
02.2000 - 10.2000
- New York
- -Received and enter correspondences
- -Filed
- -Enter hearing dates
- -Pulled files for hearings or appointments
- -Translated
Education
Associate of Science - Business
Devry University
Manassas, VAHigh school diploma - undefined
Westbury High School
Westbury, NY01.1999
Skills
- Translation
- Organizational and planning skills
- Continuous learning and development
- Self-motivation and initiative
- Professionalism and ethics
- Networking and relationship building
- Time management mastery
- Rental agreement
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
Languages
Spanish - Fluent
Additional Information
- SKILLS PROFILE
- - Professional phone etiquette - Flexible
- - Customer service-oriented - Accurate and detailed
- - Team building - Office support (phones, faxing and filing)
- - Fluent in Spanish - Multi-tasking
- - Self-starter - Fast learner
- - Cash register operations
Timeline
Equipment Rental Specialist
Sunbelt Rentals
01.2022 - 09.2025
Inova Temp
Temporary Solution
02.2015 - 04.2015
Medical Receptionist
Braner Pain Clinic
08.2014 - 10.2014
Receptionist/ Student Supervisor
Manassas Park City School
08.2007 - 06.2010
Customer Service
Value City Furniture
12.2004 - 08.2007
Office Clerk
Scheine, Furey & Rosado, LLP
10.2000 - 02.2001
Office Clerk
Scheine
02.2000 - 10.2000
High school diploma - undefined
Westbury High School
Associate of Science - Business
Devry University