Elisa Martinez
DEGREE IN MODERN LANGUAGES: SPECIALTY IN FRENCH AND ENGLISH.
San Marcos,SS
Summary
Accomplished Trilingual IoT Specialist with a proven track record at Telus International, enhancing customer satisfaction through expert problem-solving and quality assurance. Skilled in technical communication and root cause analysis, significantly streamlining workflows and improving project outcomes. Demonstrates exceptional customer relations and a commitment to excellence, fostering increased loyalty and operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Trilingual IoT Specialist at Telus International
Telus International
Santa Tecla, Departamento De La Libertad
07.2017 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Followed all company policies and procedures to deliver quality work.
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
Spanish Language Assistant
Lycée Georges Brassens
Villeneuve-le-Roi, Creteil, France
10.2016 - 05.2017
- Increased student comprehension of complex grammatical concepts through targeted instruction and individualized support.
- Served as a resource for Spanish-speaking families, facilitating communication between school staff and parents or guardians.
- Established clear objectives for each lesson plan while maintaining flexibility to adapt as needed based on student progress and feedback.
- Encouraged active participation in class discussions, promoting critical thinking and effective communication skills among students.
Customer Service Representative
Sykes El Salvador
11.2014 - 07.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Telus International
07.2014 - 09.2014
Customer Service Representative
Sykes El Salvador
San Salvador, Departamento de San Salvador
01.2014 - 06.2014
Education
DEGREE IN MODERN LANGUAGES: SPECIALTY IN FRENCH AN - Foreign Languages
Universidad De El Salvador
El Salvador, El Salvador 05.2001 -
DELF A1- DELF B1- DELF B2 - French
Alliance Française
El Salvador, El Salvador 05.2001 -
High School Diploma -
Complejo Educativo Catolico ¨Nuestra Señora Del Ro
El Salvador, El Salvador 05.2001 -
Skills
Customer Relations
Quality Assurance
Root Cause Analysis
Expert Problem Solving
Technical communication
Timeline
Trilingual IoT Specialist at Telus International
Telus International
07.2017 - Current
Spanish Language Assistant
Lycée Georges Brassens
10.2016 - 05.2017
Customer Service Representative
Sykes El Salvador
11.2014 - 07.2015
Customer Service Representative
Telus International
07.2014 - 09.2014
Customer Service Representative
Sykes El Salvador
01.2014 - 06.2014
DEGREE IN MODERN LANGUAGES: SPECIALTY IN FRENCH AN - Foreign Languages
Universidad De El Salvador
05.2001 -
DELF A1- DELF B1- DELF B2 - French
Alliance Française
05.2001 -
High School Diploma -
Complejo Educativo Catolico ¨Nuestra Señora Del Ro
05.2001 -
Similar Profiles
Stephanie UllianStephanie Ullian
AI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus InternationalAI Training/Search Result Evaluator and Safety Rate at Telus Digital FKA Telus International
Gerald MakohoniukGerald Makohoniuk
SYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONALSYSTEM ANALYST LEVEL II at TELUS/TELUS INTERNATIONAL
Manvitha KManvitha K
TECHNICAL SUPPORT SPECIALIST at Telus InternationalTECHNICAL SUPPORT SPECIALIST at Telus International