Elmer Marquez

- Supported daily operations for a licensed insurance agent, handling both personal and commercial lines.

- Sold and serviced policies for auto, home, and life insurance.

- Delivered excellent customer service through phone and email, assisting clients with policy changes, billing questions, and claims

.- Prepared ACORD forms and other documents for underwriting and client records.

- Managed policy renewals and followed up with clients to ensure retention and satisfaction.

- Created and maintained spreadsheets and reports for agency tracking and productivity.

- Provided information and clear explanations to policyholders regarding group life insurance coverage.

- Responded to inbound calls with professionalism and empathy, maintaining high availability and responsiveness.- Assisted customers with requests for forms, statements, and other policy-related documents.

- Delivered excellent customer service, often serving as the first point of contact for claims, billing, and policy questions.

- Maintained accurate records of interactions and followed up on open issues to ensure timely resolution