Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
8
8
years of professional experience
Work History
Product Specialist
Foundever El Salvador
2022.03 - 2023.12
Successfully drove adoption rates of new products among existing clients by showcasing added value and benefits over previous offerings.
Leveraged data-driven insights to inform continuous improvement of existing products and features.
Oversaw quality assurance testing efforts, guaranteeing consistent delivery of high-quality products to customers.
Maximized profitability through strategic pricing models based on detailed market analyses.
Operations Team Manager
Foundever El Salvador
2021.03 - 2022.03
Championed a culture of collaboration, innovation, and accountability within the operations team.
Led a high-performing operations team, focusing on continuous improvement and employee development.
Optimized supply chain management to reduce lead times, enhance inventory control, and minimize stockouts.
Facilitated ongoing training programs for staff members to enhance skillsets and boost overall team performance levels.
Subject Matter Expert
Foundever El Salvador
2019.01 - 2021.02
Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Designed custom curricula tailored to specific client requirements, leading to higher engagement rates during training sessions.
Mentored junior team members, contributing to their professional growth and development.
Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
Customer Service Representative
Foundever El Salvador
2015.11 - 2018.12
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Mechanical Engineering -
University of El Salvador
San Salvador
12.2027
Skills
Product Demonstrations
Campaign Management
PPAP Submissions
Product positioning
Timeline
Product Specialist
Foundever El Salvador
2022.03 - 2023.12
Operations Team Manager
Foundever El Salvador
2021.03 - 2022.03
Subject Matter Expert
Foundever El Salvador
2019.01 - 2021.02
Customer Service Representative
Foundever El Salvador
2015.11 - 2018.12
Mechanical Engineering -
University of El Salvador
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