Emily Meléndez
San Marcos
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
10.2023 - 05.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Licenciatura En Traducción E Interpretación INGL - Traducción E Interpretación De Textos
Universidad Evangélica De El Salvador
San Salvador, Calle El Carmen, San Antonio Abad12-2028
High School Diploma -
Instituto Nacional General Manuel José Arce
CALLE MODELO # 77, SAN SALVADOR CENTRO12-2022
Certificado De Inglés -
English For Call Center E4CC
San Salvador, Metrosur 10-2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Payment Processing
- Follow-up skills
Certification
- Christian Camp Associations CCI
- Childcare for children from 0 to 5 years CDR
- Childcare for children from 5 to 11 years CDR
- Children's Discipleship Club Castillo
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Representative
Teleperformance
10.2023 - 05.2024
Licenciatura En Traducción E Interpretación INGL - Traducción E Interpretación De Textos
Universidad Evangélica De El Salvador
High School Diploma -
Instituto Nacional General Manuel José Arce
Certificado De Inglés -
English For Call Center E4CC
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