Eric Fairchild
Sturgeon Bay,WI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
26
26
years of professional experience
Work History
Branch Manager
Lakes Gas
Sturgeon Bay, WI
10.2014 - Current
- Boosted customer base, acquiring new customers and identify needs to deliver relevant products.
- Increased business/profit every year through exceptional customer service practices and seeking upsell opportunities to provide the best alternatives for our customers
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Designed sales and service strategies to improve revenue and retention.
- Established strong working relationships with external partners such as vendors and suppliers.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Automotive Service Writer
Bergstrom Automotive
Sturgeon Bay, WI
03.1998 - 09.2021
- Greeted customers and answered inquiries about services offered.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Organized documents related to vehicle servicing or repairs.
- Handled cash transactions accurately and efficiently.
- Scheduled appointments for service and repairs.
Hr/Corporate Safety Director
WireTech Fabricators Inc.
Sturgeon Bay, WI
10.2001 - 02.2012
- Facilitated communication between employees regarding safety concerns or initiatives.
- Maintained records of all health and safety inspections and investigations as required by law.
- Investigated incidents involving workplace injuries or property damage to determine root causes and recommend corrective action.
- Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
Education
High School Diploma -
Algoma High School
Algoma, WI05-1990
Some College (No Degree) - Fire Science
NWTC
Green Bay, WISome College (No Degree) - First Responder Certification
NWTC
Green Bay, WISome College (No Degree) - Propane Service And Installation
CETP
Minneapolis, MNSkills
- Sales professional
- Relationship building and management
- Customer Service
- Branch Operations Management
- Process Improvement
- Interviewing and Hiring
- Sales Development
- Customer and vendor relations
- Strong interpersonal skills
- Project Management
- Approachable
- Documentation
- Excels in team leadership
- Safety protocol
- Federal Regulations
Timeline
Branch Manager
Lakes Gas
10.2014 - Current
Hr/Corporate Safety Director
WireTech Fabricators Inc.
10.2001 - 02.2012
Automotive Service Writer
Bergstrom Automotive
03.1998 - 09.2021
High School Diploma -
Algoma High School
Some College (No Degree) - Fire Science
NWTC
Some College (No Degree) - First Responder Certification
NWTC
Some College (No Degree) - Propane Service And Installation
CETP
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