Erick Cornejo
San Salvador
Summary
Adept at managing high call volumes with empathy and precision, I enhanced customer satisfaction at Skycom through exceptional complaint handling and technical support. Leveraging skills in organization and insurance terminology, I resolved complex issues, boosting client education and service quality. My expertise in [software] and active listening propelled operational excellence.
Overview
2
2
years of professional experience
Work History
Insurance Customer Service Representative
Skycom
11.2023 - 09.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Completed treatments within established timeframes following doctor's instructions.
- Documented customer interactions and transactions for accurate, up-to-date records.
Technical Support Representative
Webhelp
08.2022 - 07.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
High School Diploma -
Instituto Nacional De Apopa
Apopa, El Salvador11-2020
Skills
- Organization
- Complaint handling
- Client education
- Insurance terminology
- Customer service
- Active listening
- Attention to detail
- Skilled in [software]
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Insurance Customer Service Representative
Skycom
11.2023 - 09.2024
Technical Support Representative
Webhelp
08.2022 - 07.2023
High School Diploma -
Instituto Nacional De Apopa
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