Erick Murcia

Sales and Customer Care Representative for Sirius Xm

Handled inbound and outbound calls, successfully offering satellite radio subscriptions and exceeding sales targets

Maintained high levels of customer satisfaction, managed customer accounts with precision, and ensured data security.

Assisted call-in customers with questions and orders.

Maintained a high level of product knowledge to provide accurate information and support to customers.

Sales and Customer Care Representative for AT&T Mobility
Advised and sold mobile lines and services to a diverse customer base, exceeding sales targets and fostering customer loyalty
Build rapport with customers, enhancing long-term relationships and satisfaction.

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.


Online Banking Customer Service Representative - BMO
Delivered exceptional online banking support for BMO Bank of Montreal, resolving customer inquiries and enhancing digital banking experience
Managed sensitive customer information with utmost confidentiality and adherence to bank policies.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.


Customer Retention Specialist for Dish Network
Excelled in retaining customers for Dish Network, meeting and exceeding retention targets consistently
Analyzed retention metrics, provided feedback to management, and refined retention strategies.

Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Corporate Sales Assistant for Travelperk
Collaborated with sales and marketing teams to understand travel needs of business executives, enhancing client satisfaction and sales efficiency
Designed and managed comprehensive itineraries for corporate trips, negotiating favorable deals with travel service providers.

Utilized CRM systems to accurately track customer interactions and update account information.

Leveraged expert cold calling skills to engage and persuade potential clients, consistently surpassing conversion targets.

Proficiently managed and maintained lead databases, ensuring high accuracy and efficiency in data handling and client tracking.

Established relationships with prospects and customers to promote product understanding and drive sales growth.

Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.

As CharterUp's Sales Lead, drive market expansion and collaborate with marketing on campaigns

Utilize advanced CRM tools for quality lead engagement and strategic follow-ups

Highlight CharterUp's innovative approach to group travel logistics through cold calling.

Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Determined needs, delivered solutions, and overcame objections through consultative selling skills.

• Drive sales strategies to expand our customer base and enhance user experience, while exceeding expectations
• Responsibilities include prospecting, maintaining CRM data accuracy, systematic follow-ups, and cold calling to introduce our unique logistics solutions.

• Collaborated with sales and marketing teams to understand travel needs of business executives, enhancing client satisfaction and sales efficiency
• Designed and managed comprehensive itineraries for corporate trips, negotiating favorable deals with travel service providers.

• Excelled in retaining customers for Dish Network, meeting and exceeding retention targets consistently
• Analyzed retention metrics, provided feedback to management, and refined retention strategies.

• Delivered exceptional online banking support for BMO Bank of Montreal, resolving customer inquiries and enhancing digital banking experience
• Managed sensitive customer information with utmost confidentiality and adherence to bank policies.

• Advised and sold mobile lines and services to a diverse customer base, exceeding sales targets and fostering customer loyalty
• Build rapport with customers, enhancing long-term relationships and satisfaction.

Increased sales leads by implementing targeted outreach strategies and personalized followups with Healthcare Specialists.

Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.

Established relationships with Healthcare specialists candidates for new roles at Hospitals, Clinics and Government entities By LinkedIn and coldcalling.

Built and managed accurate sales pipeline to maintain high volume of activity.

Expanded client base by conducting market research to identify new prospects and potential business opportunities with Apollo and RocketReach.

Set appointments with potential candidates for new roles in the Healthcare Business.

Collaborated with internal departments to develop comprehensive solutions for complex client needs.