Erick Menendez
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections.
Overview
7
7
years of professional experience
Work History
Fond: Customer Service Advocate
OUTSOURCING SERVICES INTERNATIONAL
02.2023 - Current
- Handled inbound calls, outbound calls, voicemails, chats, cases and emails providing assistance to users with account issues, benefits, rewards, and merchant orders.
- Maintained communication with merchants and vendors to ensure order issues and benefit issues were resolved in a timely manner.
- Handled administrative tasks on Excel spreadsheets, Google Docs, Google Sheets and did monthly perks check.
Morgan & Morgan: Medical Malpractice Consultant
THE OFFICE GURUS
05.2022 - 02.2023
- Documented information collected in the field and data uploaded to company database for efficient processing using Salesforce.
- Consulted with clients, attorneys, paralegals, and other involved parties to collect and track case information.
- Conducted extensive interviews of witnesses and plaintiffs to gather facts and information.
- Provided medical malpractice consultation and evaluated to qualify cases based on criteria.
First American Home Warranty: Sales Rep
TELUS INTERNATIONAL
07.2019 - 05.2022
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
AT&T U-Verse: Technical Support Specialist
TELEPERFORMANCE
01.2018 - 07.2019
- Diagnosed technical issues by troubleshooting AT&T customer services for cable TV, internet, mobile, landline and email.
- Created support tickets and coordinated with technicians on site for customer services to be restored in a timely manner.
- Utilized telephone systems and network tools to remotely solve customer technical issues.
Skills
- Calm and Professional Under Pressure
- Problem-solving Abilities
- Flexible and Adaptable
- Relationship Building
- Time Management
- Multitasking
Languages
English | Native
Spanish | Native
Education
High School Diploma
Francis Lewis High School | June 2015
Certifications
New York City Department of Health & Mental Hygiene
Certified in Food Protection | July 2018
California Safety Training Corporation
Certified Truck & Forklift Operator | June 2016
1-800-BARTEND Bartending School
Certified Bartender with Alcohol Awareness | July 2014
Professional References
Upon Request
Personal References
Upon Request
Timeline
Fond: Customer Service Advocate
OUTSOURCING SERVICES INTERNATIONAL
02.2023 - Current
Morgan & Morgan: Medical Malpractice Consultant
THE OFFICE GURUS
05.2022 - 02.2023
First American Home Warranty: Sales Rep
TELUS INTERNATIONAL
07.2019 - 05.2022
AT&T U-Verse: Technical Support Specialist
TELEPERFORMANCE
01.2018 - 07.2019
Similar Profiles
ESTHEFANY TOLEDOESTHEFANY TOLEDO
ACCOUNT COORDINATIOR at Outsourcing Services InternationalACCOUNT COORDINATIOR at Outsourcing Services International
Marvin AguilarMarvin Aguilar
Sales & Customer Success Manager at Outsourcing Services InternationalSales & Customer Success Manager at Outsourcing Services International
EMILIO EDGARDO SERRANO RODRIGUEZEMILIO EDGARDO SERRANO RODRIGUEZ
Account Payable Analyst at OSI (Outsourcing Services International)Account Payable Analyst at OSI (Outsourcing Services International)
Yvonne FranciaYvonne Francia
Customer Service Advocate at HCSC, Blue Cross Blue Shield of New MexicoCustomer Service Advocate at HCSC, Blue Cross Blue Shield of New Mexico
Psyterica MorrisPsyterica Morris
Customer Service Advocate at Bill.comCustomer Service Advocate at Bill.com