Ernesto Antonio Pérez Vides
San Salvador,SS
Summary
Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
20
20
years of professional experience
Work History
Submanager Billing System Operations
CTE Telecom
San Salvador, SS
10.2010 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
- Improved operations through consistent hard work and dedication.
- Billing management of 6 countries
- Managed over 8 million clients in billing system
IT Operations Analyst
CTE Telecom - Claro
San Salvador, SS
10.2005 - 10.2010
- Prepared maintenance and compliance reports for executive summaries and presentations.
- Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Assisted data aggregation, billing and transactions for data and account aggregation.
- Billing support and associated team members to maintain Billing System functionality.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
- Identified and analyzed project risks and developed mitigation strategies.
- Determined and developed algorithms to improve and optimize operational processes.
Analyst Programmer
Consisa
San Salvador, SS
06.2004 - 09.2005
- Analyzed and designed relational databases using Sybase Data Base.
- Maintained existing applications and designed and delivered new applications.
- Updated documentation with project deviations to capture changes.
- Worked closely with clients to establish specifications and system designs.
- Performed regression and system-level testing to verify software quality and function prior to release.
- Wrote Billing applications in client-server architecture for Airport industry.
Education
Engineering - Computer Systems
Universidad De El Salvador
San Salvador, SS06.2005
High School Diploma -
Liceo Salvadoreño
San Salvador, SS11.1997
Skills
- Flexible and Adaptable
- Microsoft Office
- Collaboration
- Conflict Resolution
- Responsible
- Organization and Time Management
- Leadership
- Analyzing Patterns
- Technical Support and Assistance
- Knowledge Base
- Employee Engagement
- Query Execution
Timeline
Submanager Billing System Operations
CTE Telecom
10.2010 - Current
IT Operations Analyst
CTE Telecom - Claro
10.2005 - 10.2010
Analyst Programmer
Consisa
06.2004 - 09.2005
Engineering - Computer Systems
Universidad De El Salvador
High School Diploma -
Liceo Salvadoreño
Similar Profiles
MIA MICHELLE BATTISTONEMIA MICHELLE BATTISTONE
CTE TEACHER INDUCTION PROGRAM MENTOR at Minnesota Career and Technical Education Teacher Induction Program (CTE TIP)CTE TEACHER INDUCTION PROGRAM MENTOR at Minnesota Career and Technical Education Teacher Induction Program (CTE TIP)
MONICA CULWELLMONICA CULWELL
Transition Specialist/ Coordinator at Cleburne High School, Wide, CTETransition Specialist/ Coordinator at Cleburne High School, Wide, CTE
Danielle Ani Der ManouelDanielle Ani Der Manouel
CTE Student Teacher at Fugman Elementary at CTE Careers in EducationCTE Student Teacher at Fugman Elementary at CTE Careers in Education
Julio OrellanaJulio Orellana
Hotel Room Attendant/ Houseperson at North Beach Towers PlantationHotel Room Attendant/ Houseperson at North Beach Towers Plantation
André CornejoAndré Cornejo
Learning Services & Implementations Sr. Supervisor at UbiquityLearning Services & Implementations Sr. Supervisor at Ubiquity