Esmeralda Cano
San Salvador
Summary
I am a results-driven professional with extensive experience in customer success and administrative management, acquired through various roles in prestigious international organizations. I am committed to achieving excellence in every position, ensuring that my contributions align with the organization's goals.
Overview
7
7
years of professional experience
Work History
Corporate Travel Advisor
TravelPerk
11.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Managed complex travel arrangements for high-profile clients, ensuring a seamless experience.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Coordinated with other departments to ensure smooth end-to-end service delivery for all travel arrangements.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Back Office Associate
Blackhawk Network
06.2021 - 07.2024
- Maintained up-to-date knowledge of industry regulations and compliance requirements relevant to back-office functions; implemented necessary updates accordingly.
- Collaborated with other departments to improve interdepartmental communication and overall efficiency.
- Handled complex customer inquiries, resolving issues promptly and professionally while maintaining excellent customer service standards.
- Verified accuracy of billing data and corrected discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Developed strong relationships with clients by providing exceptional customer service during phone calls or email communications regarding billing matters.
Customer Success Representative
Kohl's
02.2018 - 03.2020
- Served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Managed strategic relationships with key partners, reinforcing collaborative partnerships that drove mutual success for all parties involved.
- Analyzed customer feedback data to identify trends and opportunities for improvement in service offerings.
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints.
Sales Representative
AT&T Global Services
09.2017 - 01.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Education
BBA - Business Administration
Universidad Tecnologica De El Salvador
El Salvador, El SalvadorSkills
- Exceptional communication
- Budgeting and financial skills
- Administrative tasks
- CRM software expertise
- Ticket management
- Time management
- Proficient multitasking
- Problem-solving
Timeline
Corporate Travel Advisor
TravelPerk
11.2024 - Current
Back Office Associate
Blackhawk Network
06.2021 - 07.2024
Customer Success Representative
Kohl's
02.2018 - 03.2020
Sales Representative
AT&T Global Services
09.2017 - 01.2018
BBA - Business Administration
Universidad Tecnologica De El Salvador
Similar Profiles
Edmundo Alexander Soriano FlamencoEdmundo Alexander Soriano Flamenco
Customer Service Advisor at TravelperkCustomer Service Advisor at Travelperk
ALEJANDRO MARCO LOPEZ MORANDALEJANDRO MARCO LOPEZ MORAND
Account Manager at TravelPerkAccount Manager at TravelPerk
Salvador MendoncaSalvador Mendonca
Senior Implementation Specialist at TravelPerkSenior Implementation Specialist at TravelPerk