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Estefania Valentina Angel Vairo
Bachelor In International Relations
San Salvador,SS
Summary
Grew up in Sweden, lived there from 1988 until December of 1994, and have family that stayed and still live there. The first work experiences was as an assistant to event coordinator Elizabeth Pelegero, whom yet to day I every now and then see and if the opportunity allows, I help again. I started formally working at hotels such as The Radisson, The Royal Decameron, the Intercontinental, had the chance to meet high profile people and be the designated person to assist them thanks to the ability to stay calm and be discreet, be very observant and detail oriented, and easy to talk to.
Overview
15
15
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Lead Specialist
Soluciones Paraiso SA
San Salvador
08.2019 - Current
- Launched Monthly Sales Contest to boost the Sales performance for the team.
- Leveraged data and analytics to make informed decisions and determine work strategies to improve the teams sales.
- Maintained positive Providers, Peers, and customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
Executive Assistant
Urbano Express
San Salvador
05.2019 - 07.2023
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Customer Service Agent
Teleperformance
San Salvador
03.2019 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
Assistant to Event Coordinator
Grand Prix Central America - Speed & Fun Fest
San Salvador
02.2019 - 02.2019
- Managed event logistics and operations.
- Inspected event facilities to confirm conformance to customer requirements.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Greeted guests in with friendliness and professionalism.
Duty Coordinator
Casa Prana
Atitlan
11.2018 - 01.2019
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Intake Specialist
The Office Gurus
Santa Elena
04.2018 - 11.2018
- Worked as an Intake Specialist for an US law firm to facilitate client placement and obtain appropriate services for clients.
- Offered compassionate and attentive guidance to potential customers during moments of crisis and trauma.
- Completed intake assessment forms and filed clients' charts.
Assistant to Manager
Pantbanken Malmö AB
Malmo
02.2017 - 02.2018
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
Ambassador Assistant
Qatar Embassy, In El Salvador
San Salvador
03.2011 - 12.2015
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Handled confidential and sensitive information with discretion.
Education
BBA - International Relations And Affairs
02.2011 - 06.2017
High School Diploma -
01.1997 - 11.2001
No Degree - High School
05.2001 -
Skills
Fluent in English
undefinedCertification
Seminario Internacional de Historia y Liderazgo Juvenil
Interests
Photography and video making for SM
Doing Sports
Learning something new
Timeline
Lead Specialist - Soluciones Paraiso SA
08.2019 - Current
Executive Assistant - Urbano Express
05.2019 - 07.2023
Customer Service Agent - Teleperformance
03.2019 - 05.2019
Assistant to Event Coordinator - Grand Prix Central America - Speed & Fun Fest
02.2019 - 02.2019
Duty Coordinator - Casa Prana
11.2018 - 01.2019
Intake Specialist - The Office Gurus
04.2018 - 11.2018
Assistant to Manager - Pantbanken Malmö AB
02.2017 - 02.2018
Diplomado en Integracion Regional Centroamericana
12-2015
Seminario Organizmos Internacionales y Tribunales De Justicia Internacional
09-2014
Seminario Internacional de Historia y Liderazgo Juvenil
09-2013
Ambassador Assistant - Qatar Embassy, In El Salvador
03.2011 - 12.2015
Universidad Francisco Gavidia - BBA, International Relations And Affairs
02.2011 - 06.2017
Lillevångskolan - No Degree, High School
05.2001 -
Centro Educativo Denver - High School Diploma,
01.1997 - 11.2001
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