ESTHEFANY TOLEDO

• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Maintained updated and detailed records of calls in physical and electronic database.
• Generated reports to track deliveries and maintain proper records and documentation.
• Consistently met performance metrics for call handling, contributing to the overall success of the department.
• Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
• Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.

• Led a team responsible for daily job assignments, ensuring efficient task distribution through the development of a comprehensive daily planner.
• Managed specific cases on behalf of the executive, including quote negotiation and providing feedback to both crews and team members.
• Conducted audits of job execution dates, providing timely updates to stakeholders and ensuring smooth communication across all levels.
• Handled data entry into CRM systems, integrating jobs into daily schedules for seamless operations and ensuring tasks were correctly assigned.
• Played a key role in ensuring high service standards and maintaining client satisfaction through proactive communication and problem-solving

• Coordinated lawn care team schedules and optimized daily routes, ensuring timely appointments.
• Developed detailed project scopes and presented them to clients, ensuring alignment with their expectations.
• Designed and implemented training programs for new team members, ensuring smooth onboarding and knowledge transfer.

• From receiving purchase orders EDI and non EDI, to prepare proper documentation such as BL's, Commercial Invoices, Proforma Invoices, Sales Letter Invoices and Packing Lists, to export clothing from different countries, and finalizing with invoicing of such orders
• Managed the movement of goods from warehouses to final destinations, ensuring timely deliveries and accurate documentation.
• Coordinated logistics operations across multiple locations, maintaining efficiency and handling customs documentation.

Responsible to provide support for customized tiles:

• Providing assistance and support to customers regarding their inquiries, concerns about their orders.
• Handle complex scenarios that needed writing from scratch ensuring proper and professional english skills.
• Handling different LOB’s, from basic queries, tech issues, escalations, and payment issues.
• Providing support to my teammates while completing daily tasks and hitting daily targets, constantly providing feedback on how to handle scenarios, training on how to calculate U.S Taxes to provide exact refunds.

• Generate sales by outbound calls and match contractors of home services to enrolled customers.

• Providing assistance and support to customers regarding their inquiries, concerns about their orders
• Reviewing sensitive information to pass security and avoiding identity thefts
• Handling different LOB's, from basic queries, tech issues, escalations, and payment issues
• Provide a detailed explanation from how the financial products worked and how credit scored were determined.
• Explaining and providing bank statements, transactions histories and assess verifications.