Evelyn Iraheta
San Salvador,SS
Summary
Accomplished Language Supervisor with a proven track record at Foundever, enhancing team productivity and customer satisfaction through effective staff management and problem-solving. Skilled in training and mentoring, I excel in staff development and employee motivation, driving significant improvements in operational efficiency and service quality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Language Supervisor
Foundever
12.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
SYKES Academy Coordinator
SYKES
04.2019 - 11.2022
SYKES Academy Trainer
SYKES
07.2017 - 03.2019
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Customer Service Representative
SYKES
11.2011 - 06.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
LICEO EVANGELICO
SAN SALVADOR12.2004
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Certification
International telf and tesol training
ITTT 50-hour TEO course and ITTT 120-Hour TESOL course - 2021
ADKAR - Change management for practitioners training - 2024
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Language Supervisor
Foundever
12.2022 - Current
SYKES Academy Coordinator
SYKES
04.2019 - 11.2022
SYKES Academy Trainer
SYKES
07.2017 - 03.2019
Customer Service Representative
SYKES
11.2011 - 06.2017
High School Diploma -
LICEO EVANGELICO
Similar Profiles
Asia JohnsonAsia Johnson
Patient Billing Representative at FoundeverPatient Billing Representative at Foundever
CEDRIC LAUPENCEDRIC LAUPEN
Conseiller clientèle at FOUNDEVERConseiller clientèle at FOUNDEVER
TAWIANA MILONTAWIANA MILON
Chat & Phone Tech Support/ Customer Service Agent at FoundeverChat & Phone Tech Support/ Customer Service Agent at Foundever