Evelyn Marcela Trigueros Lemus
Accountant / Pastry Chef
San Salvador,SS
Summary
Organized, responsible, work-oriented and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Online Store Administration
Plastic Container City
Petersburg, VA (Remote)
03.2016 - Current
- Coordinated with shipping providers, optimizing delivery times and reducing shipping costs for customers.
- Provided superior and individualized customer service.
- Responded to customer inquiries and phone calls in timely matter.
- Identified and resolved issues by applying analytical and troubleshooting strategies.
- Update company website, Inventory, pictures, product details etc.
Customer Service Agent
Sykes LTDA. Accounts: Oce And Metlife
San Salvador, El Salvador
11.2009 - 07.2015
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Adhered to company guidelines and protocols while representing the company professionally during all interactions with customers.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
Restaurant Supervisor
Mister Muffin
San Salvador, El Salvador
12.2007 - 12.2008
- Supervise daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Maintained compliance with state and local regulations pertaining to food safety and sanitation practices.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Enhanced team performance with regular evaluations and constructive feedback.
Education
Bachelor Degree in Public Accounting - Accountant
Universidad Nacional De El Salvador.
San Salvador, El Salvador 05.2001 -
Technician in Gastronomy - Hostel And Tourism
Institutito Técnico Centroamericano (ITCA)
Santa Tecla, El Salvador 05.2001 -
Skills
Adaptability
Exemplary work ethic
Information Verification
Case Management
Call Control
File Management
Information Updates
Shipping coordination
Adaptability
Nationality
Salvadoran
Unique identity document (DUI)
03914548-9
Timeline
Online Store Administration
Plastic Container City
03.2016 - Current
Customer Service Agent
Sykes LTDA. Accounts: Oce And Metlife
11.2009 - 07.2015
Restaurant Supervisor
Mister Muffin
12.2007 - 12.2008
Bachelor Degree in Public Accounting - Accountant
Universidad Nacional De El Salvador.
05.2001 -
Technician in Gastronomy - Hostel And Tourism
Institutito Técnico Centroamericano (ITCA)
05.2001 -