Microsoft Office, Accounting Softwares
Ever Espinoza
Customer Service Advisor
Mejicanos
Summary
Dynamic Customer Service Representative with Concentrix, adept at resolving conflicts and enhancing customer loyalty through active listening and problem-solving. Proven ability to manage high-stress situations while delivering accurate product information. Recognized for retaining customers and improving satisfaction, showcasing strong teamwork and fast typing skills.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Customer Service Representative
Concentrix
09.2016 - 10.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Retain customer from cancelling services
- Troubleshooting walkthrough
Education
No Degree - Accounting And Finance
UES
SAN SALVADOR 05.2001 -
High School Diploma -
INSSI
San Salvador 05.2001 -
Skills
Customer service
Software
Interests
Management Positions
Reading, listening to music and play soccer
I love listening to music, mostly 80s pop music and anytime i have time to spare i go to the field and play soccer with friends and family
Timeline
Customer Service Representative
Concentrix
09.2016 - 10.2025
No Degree - Accounting And Finance
UES
05.2001 -
High School Diploma -
INSSI
05.2001 -