Víctor Alberto Ayala Vásquez
Order Entry Specialist
Santa Tecla,La Libertad
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by roles at Tech Americas S.A De C.V and Cognizant. Expert in data entry and problem-solving, I excel in high-pressure environments, achieving significant improvements in process efficiency and client relations through exceptional teamwork and attention to detail.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Order Entry Specialist
Tech Americas S.A De C.V
2022.03 - Current
- Facilitated smooth communication between departments for seamless order fulfillment and issue resolution.
- Streamlined order processing time by efficiently organizing and prioritizing workload.
- Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.
- Managed high-volume workloads while maintaining exceptional attention to detail in a fast-paced environment, ensuring minimal errors in entered data.
Customer Service Representative
Cognizant
2019.01 - 2021.07
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Billing Executive & Tech Support
Teleperformance El Salvador (AT&T)
2017.10 - 2018.07
- Monitored customer accounts to identify and rectify billing issues.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Enhanced customer satisfaction by resolving complex technical issues and providing exceptional support.
Process Engineer
Concentrix El Salvador (DELL)
2013.06 - 2017.09
- Conducted root cause analysis to identify, prioritize and eliminate process losses.
- Designed and executed experiments to identify process improvements, leading to reduced costs and increased efficiency.
- Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
- Reduced production downtime by conducting thorough root cause analyses and implementing corrective actions.
- Developed documentation, diagrams, and specifications to meet project requirements and regulatory standards.
- Reviewed processes, identifying areas requiring improvement.
Education
High School Diploma -
Instituto "Jose Damian Villacorta"
Santa Tecla, El Salvador 2001.05 -
Skills
Typing Speed
Deadline-oriented
Sales Support
Work Prioritization
Customer Service
Problem-Solving
MS Office
Data Entry
Excellent Communication
Self Motivation
Adaptability and Flexibility
Team Collaboration
Attention to Detail
Languages
Spanish
Native or Bilingual
English
Full Professional
Certification
Cisco CCNA-1
Timeline
Emotional Intelligence & Managing Stress
2023-11
Cisco CCNA-1
2023-03
Order Entry Specialist
Tech Americas S.A De C.V
2022.03 - Current
Customer Service Representative
Cognizant
2019.01 - 2021.07
Billing Executive & Tech Support
Teleperformance El Salvador (AT&T)
2017.10 - 2018.07
Process Engineer
Concentrix El Salvador (DELL)
2013.06 - 2017.09
High School Diploma -
Instituto "Jose Damian Villacorta"
2001.05 -
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