Technical Support Engineer
meteocontrol North America
Remote
01.2020 - Current
- Provide first- and second-level technical support for utility-scale, commercial & industrial (C&I), and hybrid renewable energy projects across North and South America, supporting customers throughout the complete lifecycle of monitoring and control solutions.
- Deliver technical pre-sales and post-sales support, partnering with customers and sales teams to define monitoring and control solutions based on Data Acquisition Systems (DAS) and cloud-based monitoring platforms.
- Configure, commission, test, and validate Data Acquisition Systems (DAS) and monitoring solutions for photovoltaic and hybrid renewable energy plants, supporting successful project deployment and operational readiness.
- Diagnose and resolve hardware, software, networking, and communication issues involving data loggers, PLC integrations, meteorological sensors, energy meters, industrial communication devices, and remote connectivity solutions.
- Troubleshoot industrial communication networks using Modbus TCP/IP, Modbus RTU, Ethernet, VPN, and LAN technologies to restore reliable plant communications and monitoring capabilities.
- Support monitoring and control solutions integrated with SCADA environments during implementation, commissioning, and operational phases, collaborating with engineering teams and customers to resolve technical challenges.
- Perform root cause analysis of complex technical issues, coordinating corrective actions to maximize monitoring system availability and reliability.
- Collaborate with EPCs, asset owners, system integrators, field technicians, and internal engineering teams throughout project execution and operational support.
- Lead technical discussions with customers to analyze requirements, recommend technical solutions, and provide guidance on system configuration and troubleshooting.
- Develop and deliver technical training sessions for customers, business partners, and internal teams covering monitoring platforms, commissioning procedures, communication architecture, and best practices.
- Produce technical documentation, troubleshooting guides, and knowledge base articles to improve support efficiency and facilitate knowledge sharing across the organization.
- Deliver remote technical support across multiple time zones while maintaining a strong customer-focused approach and ensuring timely resolution of technical issues.