Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatima Nicole Gonzalez Cruz

San Salvador

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Customer Services Representative

Ubiquity Global Services
San Salvador
04.2023 - Current
  • Handled high-volume of customer inquiries in a professional and timely manner, resulting in a increase in customer satisfaction ratings
  • Resolved customer complaints in a timely and satisfactory manner

Receptionist

Hotel Tropicana S.A De C.V
San Salvador
02.2022 - 03.2023
  • Handled cash, credit card, and check payments
  • Scheduled and coordinated meetings and appointments for staff and clients
  • Processed incoming and outgoing mail and packages
  • Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately

Admin Assistance

MD Despacho Contable
San Salvador
01.2020 - 01.2022
  • Demonstrated excellent customer service by consistently providing friendly and helpful assistance to customers
  • Answered and managed incoming calls, providing accurate and timely information to callers
  • Organized and managed multiple calendars, prioritizing and responding to emails and scheduling meetings
  • Tracked, monitored, and followed up on all customer inquiries in a timely manner

Education

Associate of Business Administration - Business Administration

Universidad Nacional De El Salvador
Bussiness Admistration
01.2021

Skills

  • Customer Service

  • Problem-solving abilities

  • Active Listening

  • Critical Thinking

Languages

Spanish
Native language
English
Advanced
C1

Timeline

Customer Services Representative

Ubiquity Global Services
04.2023 - Current

Receptionist

Hotel Tropicana S.A De C.V
02.2022 - 03.2023

Admin Assistance

MD Despacho Contable
01.2020 - 01.2022

Associate of Business Administration - Business Administration

Universidad Nacional De El Salvador
Fatima Nicole Gonzalez Cruz