Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fernanda Lorenzana

Antiguo Cuscatlán ,La Libertad

Summary

Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.

Overview

11
11
years of professional experience

Work History

Customer Service// Sales Representative

Teleperformance
02.2021 - Current


  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.

Customer Service Representative

Telus
09.2020 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes

Flight Attendant

Volaris
01.2019 - 02.2020
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude

Flight Attendant

TACA INTERNATIONAL
03.2014 - 10.2018


  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Education

Bachelor Of Economics -

Universidad Centroamerica Jose Simeon Cañas
San Salvador
2015

Bachillerato General -

Colegio Guadalupano
San Salvador
2011

Skills

  • Time management
  • Active listening
  • Goal oriented
  • Critical thinking

Timeline

Customer Service// Sales Representative

Teleperformance
02.2021 - Current

Customer Service Representative

Telus
09.2020 - 01.2021

Flight Attendant

Volaris
01.2019 - 02.2020

Flight Attendant

TACA INTERNATIONAL
03.2014 - 10.2018

Bachelor Of Economics -

Universidad Centroamerica Jose Simeon Cañas

Bachillerato General -

Colegio Guadalupano

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Fernanda Lorenzana