Fernanda Lorenzana
Antiguo Cuscatlán ,La Libertad
Summary
Customer service and sales professional prepared to drive impactful results. Proven ability to foster strong client relationships, resolve issues efficiently, and adapt to evolving needs. Skilled in communication, problem-solving, and teamwork, ensuring reliable collaboration and goal achievement.
Overview
11
11
years of professional experience
Work History
Customer Service// Sales Representative
Teleperformance
2021.02 - Current
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
Customer Service Representative
Telus
2020.09 - 2021.01
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes
Flight Attendant
Volaris
2019.01 - 2020.02
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude
Flight Attendant
TACA INTERNATIONAL
2014.03 - 2018.10
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Education
Bachelor Of Economics -
Universidad Centroamerica Jose Simeon Cañas
San Salvador 2015
Bachillerato General -
Colegio Guadalupano
San Salvador2011
Skills
- Time management
- Active listening
- Goal oriented
- Critical thinking
Timeline
Customer Service// Sales Representative
Teleperformance
2021.02 - Current
Customer Service Representative
Telus
2020.09 - 2021.01
Flight Attendant
Volaris
2019.01 - 2020.02
Flight Attendant
TACA INTERNATIONAL
2014.03 - 2018.10
Bachelor Of Economics -
Universidad Centroamerica Jose Simeon Cañas
Bachillerato General -
Colegio Guadalupano