Fernando Guerrero
Armenia
Summary
Versatile Technical Support Representative/Customer support representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Personable and reliable individual with excellent communication and problem-solving abilities. Understanding of customer satisfaction and adept at handling inquiries and resolving issues. Capable of fostering positive client relationships and contributing to team success.
Overview
2025
2025
years of professional experience
Work History
Technical Support Representative
AT&T ATS
- 2 years working as a technical support representative for AT&T ATS (advanced technical support) while I managed how to fix slowness internet issues, connection issues, phone signal issues, and similar scenarios
Customer Service Agent
Telus International
- 1 year working for Telus International as a customer service agent on a video games account called Jam City
- I managed how to add or remove items from the player's accounts through a tool called JSON based on JavaScript language
- Provided instructions to perform mobile device troubleshooting when it was required
Google Workspace Technical Support Specialist
Google Workspace
09.2022 - 11.2024
- In charge of guiding the customers to solve issues related to Email service and DNS issues, Google Drive, docs, sheets, Spaces, sites and all the apps related to the suite of work/collaboration tools that Google Workspace offers to the company's.
Customer Service Representative
Pfizer
11.2024 - Current
Education
High School -
Instituto Nacional de Armenia
Advanced English Cours - undefined
Itca-Fepade
Skills
- multitasking skills
- CRM tools Knowledge
- Google workspace
- Microsoft 365
- Adaptability
- Problem Solving Skills
Personal Information
- Age: 26
- Place of Birth: Sonsonate
- Date of Birth: 11/16/96
- Marital Status: Single
Knowledgeandskills
- Multitasking skills
- CRM tools Knowledge (Zendesk, Helpshift, and internal company's CRM tools)
- Google workspace/G suite
- Microsoft 365
- OKTA SSO
- Slack
- 2FA
- Troubleshooting for computers (Windows and MacOS)
- Troubleshooting for mobile devices (Apple and Android)
Timeline
Customer Service Representative
Pfizer
11.2024 - Current
Google Workspace Technical Support Specialist
Google Workspace
09.2022 - 11.2024
Advanced English Cours - undefined
Itca-Fepade
Technical Support Representative
AT&T ATS
Customer Service Agent
Telus International
High School -
Instituto Nacional de Armenia
Similar Profiles
Amritpal KaurAmritpal Kaur
Customer Service Representative at ATS HealthcareCustomer Service Representative at ATS Healthcare
Naman KandaNaman Kanda
Delivery Driver at ATS HealthcareDelivery Driver at ATS Healthcare
Robbie SchaeferRobbie Schaefer
Lead Driver Recruiter at ATSLead Driver Recruiter at ATS
ALEJANDRO QUINTEROALEJANDRO QUINTERO
Supervising Engineer at FINDETERSupervising Engineer at FINDETER
Milton Javier Camelo ArangoMilton Javier Camelo Arango
Full Stack Engineer at NearsureFull Stack Engineer at Nearsure