Fernando Jose Somoza Alvarez
Mejicanos,SS
Summary
Proven Agent with a track record of enhancing customer satisfaction through expert resolution of complaints and issues, notably at Telus International. Skilled in customer service abilities and stress management, adept at transforming customer challenges into positive outcomes. Demonstrates a flexible schedule and a positive attitude, consistently achieving results beyond expectations.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Agent
Telus International
06.2023 - 05.2024
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
Agent
SYKES
04.2021 - 06.2023
- Resolved caller issues quickly and thoroughly.
- Processed customer orders quickly and accurately for timely delivery.
Education
High School Diploma -
Colegio Theodor Herzl
PR45+V6X, 1a Avenida Norte, San Salvador 05.2001 -
Skills
Customer needs determination
Customer service abilities
Positive Attitude
Customer Complaint Resolution
Documenting information
Flexible Schedule
Stress Management
Service support
Timeline
Agent
Telus International
06.2023 - 05.2024
Agent
SYKES
04.2021 - 06.2023
High School Diploma -
Colegio Theodor Herzl
05.2001 -
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