Fiorella Michelle Perez Peña
Summary
Dynamic bilingual professional with proven success as a Call Center Agent at The Office Gurus, where I enhanced customer satisfaction through effective communication and conflict resolution. Skilled in call handling and team collaboration, I consistently optimized service quality and reduced wait times, ensuring customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bilingual Call Center Agent
The Office Gurus
03.2024 - Current
- Assisted in reducing call wait times by promptly answering incoming calls without compromising service quality.
- Retained valuable customers by offering suitable solutions that addressed their needs and concerns.
- Adapted communication style according to caller''s requirements, promoting clear understanding between parties involved.
- Collaborated with team members to optimize call center performance and improve overall service quality.
Financial Accounting Assistant
Gama Trading
07.2022 - 10.2022
Education
High School Diploma - Bilingual Technical Assistant
Centro Cultural Salvadoreño Americano
San Salvador, El Salvador12-2022
Skills
- Call center operations
- Effective communication
- Team collaboration
- Goal oriented
- Conflict resolution
- Active listening
- Fluent bilingualism
- Call handling
- Product knowledge
Certification
TOEFL certification B2
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Call Center Agent
The Office Gurus
03.2024 - Current
Financial Accounting Assistant
Gama Trading
07.2022 - 10.2022
High School Diploma - Bilingual Technical Assistant
Centro Cultural Salvadoreño Americano
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